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City of Chattanooga Library Services Specialist in Chattanooga, Tennessee

Work Hours:Current Summer Hours: Monday - Friday 9:30 am - 630 pm Post-Summer Hours: Monday- Saturday 11:00 am - 8:00 pm . (EST) Hours may vary due to work assignments, or projects.

Work Location:Avondale Community Center/Library 1305 Dodson Avenue

Salary Range:$18.19/hour - $21.97/hour

FLSA Status:This is a Non-Exempt position.

Department:Avondale Public Library

CLASSIFICATION SUMMARY:

Incumbents in this classification are responsible for representing the Chattanooga Public Library by applying specialized knowledge to provide excellent internal or external customer service in assisting patrons or executing Library operations. Work requires limited supervision.

SERIES LEVEL:

The Library Services Specialist is a stand-alone position.

ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Delivers consistently excellent customer service while supporting the Library mission to be the community's catalyst for lifelong learning through inspiring communication, integrity, and passion.

Displays professional acumen by being knowledgeable about Library industry practices, services; and patron-facing consumer and prosumer hardware, software, and other technology.

Internalizes the mission by taking the initiative to self-educate in professional development and skills.

Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence.

Proposes improvements to Chattanooga Public Library operations and services.

May serve as designated shift leader on duty to coach and motivate other Library staff while upholding a culture which builds exceptional internal and external customer experiences.

Cross-trains in all Library Departments.

Enforces policies and procedures while balancing patron needs with administrative requirements.

Proposes, develops, promotes, implements, administers and evaluates specialty programs and services; relates materials and displays to promote the library and associated programs.

May process forms for passport application processes, following established guidelines and regulations set forth by the U.S. government. May operate as Notary Public.

Operates any necessary devices and machines in the course of Library operations including postage processing and foodservice equipment.

Participates in operation-wide inventory management.

Assists patrons by providing solutions to informational requests and evaluating resources in order to match information needs with reference and/or advisory materials.

Performs circulation desk activities including checkout and renewal of material, issuing library cards and collecting money for fines.

Processes inter-library loans for patrons with applicable state or national libraries; manages and maintains related databases.

Trains patrons in the use of electronic reference sources by providing guidance and instruction for both general and specific requests; enables patrons to operate equipment and meet their informational needs; troubleshoots problems or instructs patrons in the use of software and hardware.

Evaluates the informational utility of various online sources for referral to library patrons including researching relevant professional literature.

Plans, prepares, and maintains displays/exhibits to promote the circulation of materials, books and/or other related items.

Sorts and shelves library material; reads shelves; weeds and discards library material; empties book drop and processes returned material.

Recommends material to be purchased.

Ensures completeness and accuracy of the bibliographic record.

M nitors and maintains databases in assigned area of responsibility.

Prepares and compiles a variety of statistics related to library operations in assigned area of responsibility.

Understands performance metrics and makes an effort to improve them.

Participates in a variety of meetings, committees and/or other related groups in order to receive and convey information.

Travels to various locations to present programs and services. Listens to feedback and takes constructive action.

Gives basic direction and feedback to other Library employees.

Prioritizes patrons and tasks with attention to detail. Communicates effectively at all levels.

Considers the impact of actions on an individual, team and the organization.

Actively participates in Library Safety Program.

Promotes, collaborates with and directs patrons to other public and community resources.

Performs regular cleaning of building facilities, including sanitizing work surfaces, cleaning shelves, sanitizing childrens toys, vacuuming, emptying trash and recycling bins.

Participates in Staff/Summer Picks program to select annual titles for inclusion; this is a yearlong process and includes staying abreast of current practices and trends in publishing; reading new or forthcoming titles for nomination process; reading and evaluating nominated titles; finalizing language for publication of booklists.

Prepares daily cash register drawers, processes daily deposits, processes weekly coin-operated deposit, and other financial processes.

DEPARTMENT SPECIFIC DUTIES (if any):

(Collection Services Department) Answering online patron-submitted requests for purchases of library materials. Creating and submitting purchase orders of library materials to vendors.

Receive deliveries from various vendors and services such as USPS, UPS, and Fedex. Process invoices for library materials purchased.

Ensure completeness and accuracy of bibliographic and item records through original and/or copy cataloging with the use of cataloging software.

Deprocess damaged library materials and maintain reports for deleted items.

Evaluate, clean, and create reports of library materials with infestation.

Fill out asset disposition forms for surplus of inventory materials.

Updates inventory records as needed. Travel to various library locations to assist library staff with surplus materials or inventory of programming/office supplies.

May verify the accuracy of funds that accompany daily deposits from all library locations, and prepare documentation for the purpose of reporting to the City Treasurer and Finance Department.

Manage library supplies to be distributed to other library locations.

(Makerspace) Makerspace Specialists demonstrate the creativity, curiosity, and collective knowledge of the 4th Floor Makerspace.

Stays on top of current trends in maker technology and equipment, as well as educational trends to incorporate into hands-on, accessible public training.

Trains on how to maintain and demonstrate makerspace equipment and software. Learns and maintains proficiency in complex technical systems through formal and informal training methods. (Local History) Ensures broad access to unique collections by participating in digitization efforts, including scanning collection materials and generating metadata according to established standards and specifications, and

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