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Job Number 24090136

Job Category Sales & Marketing

Location The Westin Chattanooga, 801 Pine Street, Chattanooga, Tennessee, United States

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, DeFoor Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary

Defoor Hospitality

DeFoor Hospitality Group is a family-owned hotel management company defined by our commitment to innovation and unparalleled guest experiences. With hotel properties in Vero Beach, Florida and downtown Chattanooga, Tennessee's vibrant West Village, we bring a personalized, tailored approach to our portfolio to exceed expectations at every opportunity—for our stakeholders, guests and employees.

DeFoor Hospitality Group promotes an entrepreneurial management style and brings a spirit of collaboration, cultural inclusiveness and high-touch service to every hotel we manage.

The Westin Chattanooga

Tucked between the mountains of Southeast Tennessee, along the beautiful Tennessee River, Chattanooga is one of America's most dynamic cities. From the gig city technology to the variety of outdoor activities, Chattanooga has something for everyone. The Vibrant, walkable downtown and big city amenities with small city charm make it an ideal place to live and sell.

Located in the West Village of downtown – The Westin Chattanooga boasts exceptional guest rooms and meeting space along with a stunning rooftop bar, Paloma. Other outlets to include Alimentari Restaurant and The Market Place both of which offer outdoor dining. The Westin Chattanooga has 260 rooms with over 30,000 sq.ft. of indoor/outdoor meeting space.

The Director of Sales Position

We are seeking a high energy, passionate Director of Sales with the ability to cultivate professional relationships with current and potential clients within the market. The ideal candidate will be responsible for overseeing the Sales teams' operations and strategies for The Westin Chattanooga. The DOS should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.

Responsibilities

• Develop and implement sales strategies.

• Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.

• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.

• Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.

• Ensure hotel meets or exceeds budgeted goals.

• Follow and track company cross-sell procedures.

• Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.

• Organize travel agent month and travel agent appreciation rates for slow months.

• Assists with the development and implementation of promotions, both internal and external.

• Creating a focus on attracting new business.

• Attending and contributing to the monthly sales strategy meeting

• Updating and owning the sales strategy & sales plan with the General Manager.

• Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.

• Recommends monthly room nights target goals for sales team members.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Develop and send informative press releases to targeted lists highlighting all activities and promotions.

• Maintain and expand corporate incentive program via direct mail, personal visits etc.

• Responsible for the training of sales managers and staff.

• Follow and promote hotel standards with guests, co-workers.

• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.

• Monitors all day-to-day activities of direct reports.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Prepare operational and financial sales department reports

• Oversee the management, learning, and career development of the sales team

• Directly coordinate cross-selling and joint marketing initiatives to maximize exposure and profitability

• Communicate bookings and customer needs to other hotel employees in order to provide a smooth transition and ensure guest satisfaction and returned business.

• Responsible for developing annual marketing reports, creating sales and marketing techniques, develop all potential markets for the property, and executing and distributing of all in-house advertising and promotional campaigns.

• Must have knowledge of Property Sales Management/Tracking System, Rate and Inventory system, PMS reservation systems, and have basic computer skills with knowledge of such programs as Microsoft Word, Excel, and have on-line experience.

• Maintains working future trace and calendar/appointments

Job Requirements/Experience

PREREQUISITES:

High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team.

EDUCATION:

3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA.

EXPERIENCE:

5 to 6 years’ experience in the sales and marketing or related professional area. And min three years’ experience in a senior sales role.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Benefits

The salary pay range for this position is based on experience. Defoor Hospitality offers a bonus program, comprehensive health care benefits, 401(k) plan with up company match, accrued paid time off, life insurance, group disability insurance, travel discounts, health savings account, flexible spending accounts, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is accurate as of the date of this posting. Defoor Hospitality reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

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