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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Support process improvement initiatives and their leads. Gather process requirements and provide operational/analytical support for team leaders. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide business process-based solutions to complex problems.

2. Implement a data collection plan in support of work led by senior teammates

3. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis

4. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs.

5. Schedule meetings, document outcomes and facilitate design sessions

6. Document process mapping sessions, including ensuring documentation accurately reflects process owner discussion

7. Create procedures and other related documentation (the role is not only about process definition/process mapping but rather entails producing other applicable artifacts)

8. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent related experience.

2. Foundational understanding of applicable principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).

3. Effective verbal and written communication, sufficient to provide information to others.

4. Basic knowledge of business models and awareness of industry issues.

Preferred Qualifications:

1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

2. 3-4 years of process or project analyst/ junior process engineer or relevant industry experience in banking, financial services, or other services industry

3. Strong analytical skills

4. Proficient with business process management (BPM) standards for mapping purposes

5. Able to act as a technical writer by facilitating procedures development and other similar artifacts

6. Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, including Visio

8. Certified Six Sigma Green Belt

9. Quality/process improvement-related designation.

10. Solid understanding of program and project management disciplines, techniques and approaches.

11. Certified Associate in Project Management (CAPM)

Other locations may be considered for qualified candidates.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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