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Work Location:

Mount Laurel, New Jersey

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

Job Description Summary:

As the Senior Training and Delivery Manager for our Financial Crime Risk Management (FCRM) training and delivery team, you will oversee the development and delivery of comprehensive training programs aimed at mitigating financial crime risks within our organization. Your role will involve managing a team of trainers and instructional designers, coordinating with various lines of businesses, and ensuring the successful execution of training initiatives to promote a culture of compliance and risk awareness across the bank.

The Senior Manager, Delivery leads/manages a team of facilitators in the delivery of effective learning solutions and programs for a business or enterprise portfolio and/or specialized function and acts as a subject matter expert in own area of expertise. Ensures the team is on track with their objectives and output, efficiently meeting the goals of the supported portfolio and of L&D as a function.

Key Responsibilities include:

• Lead the design, development, and implementation of training programs for AMCB employees focused on financial crime prevention, detection, and response strategies.

• Administer annual needs assessments to help inform annual training plan.

• Manage a team of trainers and instructional designers, providing guidance, coaching, and performance feedback to ensure the delivery of high-quality training solutions that meet the needs of different business units and learner groups.

• Collaborate with key stakeholders, including line of business leaders, compliance officers, and risk management professionals, to identify training needs, establish learning objectives, and align training initiatives with organizational goals and regulatory requirements.

• Develop and maintain strong relationships with business unit leaders and other stakeholders to promote awareness of training programs, gain support for training initiatives, and facilitate the integration of training into business processes and practices.

• Oversee the scheduling and coordination of training sessions, ensuring that training events are delivered effectively and efficiently to maximize participant engagement and learning outcomes.

• Monitor and evaluate the effectiveness of training programs through participant feedback, performance metrics, and compliance indicators, and make recommendations for enhancements or adjustments as needed.

• Implement assessment mechanisms to measure the effectiveness of training, such as knowledge tests, simulations, and scenario-based exercises.

• Stay abreast of industry trends, regulatory developments, and emerging risks in financial crime to ensure that training content and delivery methods remain current and relevant.

• Keep abreast of technological advancements and innovative learning solutions to enhance training delivery and engagement.

• Serve as a subject matter expert and resource for trainers, instructional designers, and other team members, providing guidance on best practices, regulatory requirements, and industry standards in financial crime risk management.

• Providing leadership and mentorship to team members, fostering a culture of collaboration, growth and excellence.

• Serve as a champion/advocate for the importance of financial crime risk management training, promoting a culture of continuous learning and improvement.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversees a high performing diverse team of L&D facilitation and program support experts across multiple locations and work arrangements

• Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

• Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts

• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties

Education & Experience:

• Undergraduate degree or equivalent work experience

• 5+ years of experience

• Proven leadership experience, with the ability to effectively manage and develop a team of training professionals, prioritize tasks, and drive results in a dynamic and fast-paced environment

Preferred Skills:

• Excellent interpersonal and communication skills, with the ability to build relationships, influence stakeholders, and collaborate effectively across different levels of the organization.

• Demonstrated project management skills, including the ability to plan, organize, and execute complex training initiatives, manage budgets and resources, and ensure timely delivery of deliverables.

• Strategic thinking and analytical skills, with the ability to assess training needs, identify opportunities for process improvements, and develop innovative solutions to address business challenges.

• Proficiency in Microsoft Office suite and other relevant software tools for training management, content development, and data analysis.

• Knowledge and understanding of adult learning principles.

• Ability to lead, train, and provide feedback to colleagues and corresponding managers.

• Experience successfully utilizing technology to deliver or facilitate training in a classroom environment.

• Experience with virtual training technologies such as Webex, MS Teams, LMS.

• Ability to make timely and independent judgement decisions while working in a fast-paced and results driven environment.

• Excellent verbal, written and interpersonal communication skills.

• Understanding of financial crime regulations, including AML laws, sanctions regimes, and fraud detection techniques, as well as their implications for business operations and risk management.

Customer Accountabilities:

• Coaches and manages a team of facilitators to deliver timely, high quality consistent, creative, leading edge learning solutions through multiple delivery approaches that positively impact business and TD metrics in partnership with design/development, program evaluation & measurement

• Employs a business lens to focus on delivery outcomes and metrics, while providing counsel to LBP's, business and HR partners on operational and resource effectiveness, delivery of programs, and resourcing required to support annual learning and hiring plans

• Partners with business representatives and others within L&D to ensure comprehensive scheduling and resourcing for all supported L&D programs and curricula

• Ensures effective deployment of facilitation and program support resources to meet the needs of the businesses supported; conducting resource planning to ensure optimal utilization and minimize time spent on administration activities

• Proactively looks for ways to enhance learner experience while employing the optimal number of resources

• Ensures completion of facilitator scorecards and roster practices, and makes/implements recommendations to increase efficiency and optimizes utilization of resources

• Uses the delivery outcomes and metrics to ensure that the facilitators are receiving the capability advancement that they require to deliver effectively to the customer

Shareholder Accountabilities:

• Works closely with key business leaders to develop L&D plans, ensuring the optimal use of resources and leverages the Bank's operating model to maximize efficiency, effectiveness and scale

• Ensures optimal use of resources including budget to ensure primary focus on delivery/facilitation while balancing non-classroom accountabilities including business acumen, development and functional work

• Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly

• Consistently builds out facilitation capability within the team to enable a center of expertise

• Conducts reporting and/or meaningful analysis at the functional level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs

• Ensures regular and consistent observation and developmental coaching and feedback to increase overall facilitation and program support expertise, effectiveness and efficiency

• Implements, champions and coaches to consistent practices, processes and measures across the facilitation functions

• Provides deep subject matter expertise in facilitation including knowledge and modelling of external best practices, emerging trends, and vendors; consistently demonstrates best practices in facilitation

• Subject matter expert in facilitation of content across all delivery approaches (including virtual delivery); demonstrates deep subject matter expertise in L&D, learning technologies, comprehensive knowledge of practice of facilitation and strategic facilitation, demonstrated understanding of the principles of adult learning

• Manages business relationship to maintain a constant feedback loop on team's programs to ensure adequate transfer of learning and fulfilment of business objectives; ensures the feedback comes back from the field to the L&D function

• Application of solid knowledge of learning & development methodologies and the training value chain (assessment, design, development, delivery, measurement)

• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand

• Connects the alignment of colleague's contributions with the TD Shared Commitments

• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborates to move with speed and get things done

• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results

• Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

• Enables colleague growth by encouraging colleague development to achieve career and business objectives, ensuring timely feedback, motivating appreciation and recognition to all colleagues

• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership

• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams

• Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation

• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results

• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD

• Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results

• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.