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Now accepting applications for Guest Services Department Manager

RHJOC Enterprise is looking for highly motivated Department Managers to join our team. Do you enjoy working in a fast paced environment? Do you enjoy creating feel good moments for customers and our restaurant team? Do you want to grow your leadership skills with us? Do you enjoy coaching and training others? Are you on your way to becoming a General Manager? Do you have experience analyzing data, diagnosing problems, and creating action plans to improve restaurant results? We are hiring experienced McDonald's shift managers and/or Department Managers for the Department Manager positions of:

• Guest Services Department Manager

• People Department Manager

• Quality (Kitchen) Department Manager

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

JOB DESCRIPTION

Department Manager – Guest Service Manager

Description:

The Guest Service Manager is a self-motivated and actively engaged with the restaurant’s employees and demonstrates care, respect, leadership and passion for restaurant’s guests, crew and managers. This candidate provides oversight of the overall customer experience, looking for ways to create feel good moments. The role of the GSM includes responding to customer feedback through all feedback channels, looking for opportunities to improve customer experiences, address opportunities for improving service times, digital and delivery experiences, educating customers on promotions and limited time offers, plan and accommodate birthday parties and special events, and build community relations through community events. Principal accountabilities include working in collaboration with restaurant leadership team and crew members, GELs, Crew Trainers, and Shift Managers to improve the guest experience. The GSM is also actively engaged in supporting training initiatives for customer service, drive thru, digital, delivery and front counter speed, service quality, order accuracy and cleanliness. The GSM is responsible for improving customer service metrics, building guest counts, digital transactions, sales, and indirectly responsible for profitability, and reducing controllable expenses.

This position requires a comprehensive knowledge of McDonald's restaurant operations, people leadership, customer service standards, McDonald’s Operations and Training manual, organization, attention to detail, and the ability to set goals, develop action plans, analyze results, and execute responsibilities timely and effectively. This position requires intense follow-up on daily results. The GSM works on the floor as a manager with an intense focus on improving the guest experience. The GSM should maintain a perspective of looking through the lens from a customer’s point of view. This job requires the flexibility to work nights and weekends to provide leadership and training support.

Prerequisites:

· McDonald’s Certified Shift Manager (McDonald’s Leadership Transitions course completion)

· ServSafe Food Safety Handler certification

· 18 years of age or older

· McDonald’s DLIM certification preferred

· Previous Department Management a plus

· 1+ years McDonald’s shift management experience preferred

Compensation & Benefits:

Compensation is commensurate with experience. Starting wage for a DLIM certified and experienced McDonald’s Department Manager begins at $17.00/hr. plus bonus and benefits described below:

Benefits:

· Accrued annual vacation time and paid time off (accrual up to 1 week of vacation time, 3 days PTO)

· Performance-based Department Manager bonus program (up to $500+/month)

· Annual performance-based merit increases

· Flexible schedule

· Medical insurance (three plan options up to $3000 employer annual contribution)

· Dental insurance

· Vision insurance

· Legal assistance

· Uniform allowance

· Online High School Diploma/College tuition program (up to $3,000 per year)

· Advancement opportunities to General Manager

Job Duties:

· Educate crew, GELs, crew trainers and managers on MOP, My McDonald’s Rewards program, McDonald’s digital and digital standards

· Work with and train Guest Experience Leaders (GEL) to create feel good moments for customers, including educating customers on kiosk, digital, delivery and MOP

· Identify opportunities for improvement related to customer service, hospitality, service quality, service accuracy and implement action plans to improve results

· Respond to customer compliments and complaints within 48 hours via phone calls to restaurant, organization feedback line, McDonald’s hotline

· Maintain restaurant POP materials and assist in roll out of new promotions and LTO items

· Identify root cause issues, create action plans, follow-up and work with restaurant leadership team to improve results

· Attend McDonald’s trainings and RHJOC development trainings

· Improve customer service times related to digital, delivery, drive thru and front counter transactions

· Plan and execute birthday parties and special events

· Work with organization leadership on community relations and events

· Celebrate success, recognize and reward crew and managers for improved results and behaviors

Schedule:

The Guest Services Manager functions in a floor leadership role and attends frequently scheduled trainings and meetings. The GSM completes their department responsibilities concurrently while maintaining floor management coverage with some hours dedicated to administrative time, including training and meetings. This is a regular part-time hourly position averaging up to 40 hours per week, with occasional overtime as required. The GSM is required to be available to work nights and weekends.

Requirements:

• Ability to travel between organization stores and training events.

• Ability to access and utilize technology, including HR systems, Microsoft Office, and McDonald's computer systems.

• Ability to work independently and as part of a cross-functional team.

• Ability to work cohesively with coworkers to build strong restaurant teams.

• Strong communication skills with team members via telephone, in-person, and digital channels

• Strong attention to organization, detail, and timeliness

• Applicants must have 1+ years of McDonald's Shift Management or Department Management Experience

• Ability to work with confidential and sensitive information.

• Ability to work in high-pressure environments, and able to adapt quickly to changing information and situations.

• McDonald’s OTP Level CODE certification required within 6 months of hire.

Disclaimer:

RHJOC Enterprise is an equal employment opportunity employer. This job posting contains general information about the Department Management role and is not a complete description of all job duties. RHJOC Enterprise reserves the right to modify roles and responsibilities as needed.

The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDXMC5ED81F86-86C3-491D-B5A3-EC9316F76BA1_67670

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.