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Role Value Proposition:

This technical leadership role helps us deliver advanced Salesforce solutions for our business by designing and engineering solutions to address business opportunities and then providing oversight of a variety of first-tier vendors delivering the work to ensure quality delivery.

A successful candidate will design solutions that span multiple platforms and include integration and authentication across systems; manage work through the development lifecycle to ensure the delivery of scalable and secure solutions; articulate design considerations, trade-offs, benefits, and recommendations for our architecture in this space.

Key Responsibilities:

• Partner with Business Analysts and Platform Architects to understand the desired new features or business capabilities needed and translate them into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (configured, coded) by a given supplier.

• Works with Platform Owners and Project Delivery roles to review/develop supplier bids and proposed work orders.

• Review technical designs from the supplier or develops solution engineering documents as needed.

• Provides oversight and approval of agile team-developed designs and test plans.

• Works closely with Product Owners and Project Delivery roles to establish overall project management measures and delivery requirements.

• Review teamwork products to ensure alignment with approved design specifications and that the delivered solution aligns with best practices.

• As needed, provides advanced support (level 4) during production incidents to reduce the outages and shares knowledge with Support teams enabling them to resolve future issues independently.

Specific Candidate Profile/ Competencies:

• Collaboration and Communication

• Excellent verbal and written communication skills appropriate for the audience.

• Demonstrated ability in developing written technical specification documents and diagrams that serve as the blueprint for a team to estimate and ultimately deliver a solution.

• Platform or Application-related specialized skills and knowledge.

• Supplier Management

Essential Business Experience and Technical Skills:

Required:

• Bachelor’s Degree or equivalent work experience.

• 10+ years of progressive experience in technology application development.

• Able to exhibit a progression of increasingly complex applications and successfully lead and deliver complex IT projects.

• Experienced working with agile development teams.

• Technical knowledge and experience in managing service delivery on the Salesforce platform.

• Extensive knowledge and experience with Salesforce CRM core.

• Experience with Lightning, Apex, VisualForce, flow, SOQL/SOSL, and JavaScript

• Experience with Salesforce Integration design and development, including Events, SOAP / REST / BULK APIs, Canvasing, Authentication, etc.

• Experience with Salesforce Managed Packages

• Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform.

• Experience with Salesforce customization and administration

Preferred:

• Experience with Einstein and CRM Analytics is a plus.

• Experience with OwnBackup is a plus.

• Salesforce Admin and Platform Dev I/II Certifications; Service and/or Sales Cloud Consultant preferred.

• Experience working with and utilizing Azure pipelines and DevOps practices. AutoRabit experience is ideal.

• Knowledge of investment business is a plus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.