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The Lab Manager directs the operations and administration of the lab with the assistance of Lab Director.

Primary Responsibilities:

• Evaluates and revises systems, procedures and quality assurance protocols to improve operations with assistance of Lab Director

• Reviews and writes new testing protocols

• Prepares, reviews, and distributes required reports

• Acts as liaison with physicians, Central Services Organization (CSO) and other staff.

• Inventories, maintains, and orders supplies

• Tracks daily activity

• Provides medical laboratory diagnostic and therapeutic information, products, and services by establishing specimen preparation procedures; developing and implementing analytical procedures; evaluating laboratory information; consulting with pathologists; reporting results according to protocols mandated by the laboratory and public health department

• Maintains medical laboratory equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair

• Maintains medical laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Maintains medical laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment

• Maintains quality results by participating in the quality assurance program; consulting with pathologists; performing proficiency surveys; reviewing quality control and quality assurance programs; making adjustments in policy and procedures; generating reports; maintaining records

• Maintains medical laboratory staff by recruiting, selecting, orienting, and training employees

• Completes operational requirements by scheduling and assigning employees; following up on work results

• Maintains medical laboratory staff results by counseling and disciplining employees; planning, monitoring, and appraising job results

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Resolves problems by consulting with pathologists, other laboratory managers, technical coordinators, laboratory directors, physicians, nurses, and other health care professionals; attending committee meetings

• Contributes to team effort by accomplishing related results as needed

• Aligns people and projects to achieve initiatives

• Works with direct reports to develop goals and objectives

• Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives

• Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences

• Ensures employees are treated in a fair and equitable manner

• Complies with all EEO obligations and responsibilities

• Develops staff through coaching, mentoring, rewarding, training, and guiding

• Empowers employees and recognizes and rewards their contributions

• Surrounds self with highly capable people

• Manages employee issues and resolves grievances

• Interviews, hires, and orients direct reports utilizing all support tools provided by organization

• Completes performance evaluations for direct reports on a timely basis

• Consults with Human Resources to determine if disciplinary or termination meetings are needed

• Conducts disciplinary and termination meetings after consulting with Human Resources

• Assists all staff in the interpretation of policies and procedures

• Assesses current and future staffing needs based on organizational goals

• Utilizes compensation data provided by Human Resources

• Maintains a broad understanding of the principles of financial management – uses cost-benefit thinking to set priorities

• Monitors all financial expenditures

• Identifies / implements cost-effective approaches with assistance of Lab Director

• Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes

• Supports and implements organizational technology changes

• Ensures quality of work performed by direct reports in area(s) of responsibility

• Commits to a focus on continuous improvement of workflow processes and procedures

• Attends meetings and participates on committees as needed

• Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field

• Performs other related duties and responsibilities as directed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• ASCP Certification

• Management experience

Preferred Qualifications:

• 2+ years of experience managing a clinical laboratory

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.