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This is a Job Description for a Teller in Canton, Mississippi

Summary:

 Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank.

  This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller.

  Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.

Duties & Responsibilities:

Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation. Execute the Renasant Bank service standards in every customer and teammate interaction. Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern. Maintain service knowledge standards in conjunction with related regulations, policies, and procedures. Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures. Protect the bank from unnecessary risk by following compliance, risk, and operational procedures. Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations. Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments. May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates. Perform other related duties as assigned

Requirements

and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}

: High school diploma or equivalent required, college education preferred. Minimum of 1-year related customer experience and sales experience required. Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations. Ability to produce individual and team sales and customer experience results. Ability to remain focused on customer financial needs and acts with the customers priorities in mind. Knowledgeable of the financial services industry and local community to better serve the customer. Effective written and verbal communication skills. Attention to detail with strong record of accuracy in handling of transactions. Comfortable using a variety of technology software products to process transactions. Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes. Aptitude to read, understand and apply all regulations, policies and procedures related to Personal Banker responsibilities and other branch operations. Ability to travel for training, other development opportunities, and between branches, as needed

Equal Opportunity/Affirmative Action Employer.