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DELMARVA COMMUNITY SERVICES, Inc. House Manager in CAMBRIDGE, Maryland

The House Manager provides a wide range of operational oversight to the day-to-day services provided to individuals in multiple assigned group homes. Individuals include people with cognitive impairments, chronic illnesses and other disabilities needing assistance with daily living activities. House Managers provide assistance and support services to Individuals both in the community and in their homes. House Managers work as home health and companion care providers assisting individuals in group homes/residential settings by teaching self-care skills, cooking meals and doing laundry. The House Manager serves as a role model and mentor to assigned staff, demonstrating ongoing efforts to develop employee skills and competencies. Activities include providing direct services, managing medications, management of staff, and always assuring high-quality programming and environment.

Provide individual care, supervision and assistance to individuals as needed. Ensure the individuals receive proper hygiene. Aid in transferring, assisting with transfers and lifting individuals who require physical assistance as necessary by utilizing assisted devices and/or by the assistance of teamwork with other staff. Must be able to reach and bend to assist individuals with physical activities. Ensure accurate and current documentation of services and communications pertaining to the resident is documented in Therap. Review/medications weekly, document in Therap (t-log) and notify the nurse as needed. Ensure required documentation is within Therap, i.e., clinician report, medical documentation, MARs, T-Logs, GERs, Lab results, ISPs, MAIRs, vital signs, annual physicals -APE and OTC forms, PSR financial transactions, and electronic notes. Ensure all items are scanned and attached as needed in Therap.

Ensure individuals are being offered community inclusion and data is documented in the Home and Community ISP in Therap per shift. Check individuals attendance for accuracy in Therap by the end of each month. Ensure care plans are followed as prescribed by the health care professional. Maintain adequate communication with the physician/nurse/Residential Coordinator/staff to keep them informed of observations and progress of the individual. Monitor each individuals health and report any indication of illness/accidents to RN, Physician and Residential Coordinator. Maintain communication with the consultative RN and complete and respond to the Monthly Nursing Clinician Report by required due date. Monitor and document individuals financial accounts by ensuring daily counts are completed and recorded on the PSRs and within Therap. Ensure compliance with individuals funds policy. Ensure MAIR, MAR-Meds list, PAIR-Psychiatric, DAIR-Dental, CAIR-Counselor, documentation is taken to appointments. Ensure blood work and labs are completed within five days and entered in Therap unless otherwise stated. Follow up on all medical appointments, including follow-up appointment(s) scheduled after Emergency Department visits. Ensure individuals scheduled appointments are attended on time. Monitor and ensure that all three-way check is are completed with all medications.

Ensure med counts are completed each shift and documented on Daily, Weekly Medication and Health Review Forms. Review the Medication Administration Records (MAR) weekly. Ensure medications are in the house within the LLAM required number of days (3) and all scripts/labels are current. Keep in contact with the hospital regarding the individual, document in a T-log and follow-up with the nurse, Residential Coordinator, service coordinator and physician, if in hospital. Follow up with the primary care physician after individual is released from hospital. Participate, attend, and be a part of development of the Life Span Plan (STAR) Maintain contact with the individuals team and family/guardian. Maintain confidentiality/HIPAA Compliance.

Report individuals significant incidents in Harmony/Well-Sky ithin 24 hours by partnering with Residential Coordinator. Ensure First Aid Kits are sufficiently stocked and available in the house and van/vehicle Provide proper and timely staff training and orientation to ALL staff that work at the site. This is to include training in caring for the client in all aspects such as physician appointments, entering information into electronic systems, etc. Ensure staff are aware of and follow emergency procedures/universal precautions. Ensure staff is trained on how to respond to incoming calls/visitors. Monitor staff trainings, to include Relias utilizing the requirement tracker module. Ensure that all trainings for staff are completed within the timelines specified. Delegate and monitor staff duties and responsibilities as assigned. Identify developmental needs of staff and provide coaching, mentoring to improve their knowledge or skills as required to ensure that they are trained in all aspects of individuals care. Mentor staff as needed, encourage positive team approach/role model. Identify the developmental needs of staff and provide coaching, mentoring to improve their knowledge or skills as required with assistance of the Residential Coordinators. Ensure effective, timely and accurate communications flow with regards to policies and procedures to staff. Facilitate House Meetings to share information with staff. Ensure staff knows where the emergency numbers/contacts are located. Provide emergency coverage as needed. Ensures that relief coverage has arrived prior to leaving their shift.

Ensure ALL audits are responded to within the specified timeline. Ensure all receipts are turned in by the following business day. Complete monthly environmental reviews and maintenance requests within specified timelines and submit to supervisor. Attend House Manager Meetings as directed. Ensure Financial Audits are completed within the specified timeline. Review documentation/Individual Support Plans (ISP) with staff, implement and monitor current plans so individuals can achieve goals. Communicate with day programs to ensure the individuals needs are met

Check the ISP data weekly and complete clinician reports by the 5th of the following month. Ensure all documentation is turned in on time to the Residential Coordinator and/or team. Assist Residential Coordinators with all Service Integrity Reviews/Program Evaluations as needed. File all paperwork, as necessary and in a timely manner. Ensure groceries are in the home and labeled properly, this including refrigerated items, following the menus. Monitor emergency food, three (3) day supply, including water. Ensure quarterly fire drills are completed and documented Ensure house is clean and always organized. Observe preparation of meals for accuracy, quality, and correct consistency. Maintain Fleet Vehicles and monitor cleanliness. Other duties as assigned by supervisor.

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