Job Information
St. George's University Associate Director, Admissions in California
Associate Director, Admissions
The Associate Director, Admissions within the Office of Marketing, Recruitment and Enrollment Operations (MREO) is responsible for recruiting qualified students for admission to SGU’s School of Medicine (SOM). The Associate Director will actively build and maintain relationships with prospective students, pre-health advisors and pre-health clubs in the assigned region. The Associate Director will manage the field recruitment strategy of the region. The Associate Director will travel to key events and target undergraduate institutions to deliver presentations, promote the University, and generate interest. The Associate Director must be conversant in all University programs, the possibilities after graduation, and be able to clearly articulate all the benefits of the various entry points and programs. The Associate Director will partner in a close and collaborative way with colleagues within student recruitment and will report to the Director, Admissions.
Essential Functions
Manage designated territory region, including all recruiting and admission activities to guide qualified students through the process
Provide leadership and day-to-day management of admissions recruitment tactics, , and achievement of deliverables within the assigned region.
Provide guidance, and feedback to colleagues to drive towards the strategic objectives of the department.
Provide the highest quality support to key constituent groups – prospective students and pre-health advisors.
Promote the university at appropriate recruitment activities such as information sessions, conferences, fairs, pre-health meetings, etc.
Promote effective and smooth transition to/from Admissions Officers and Admissions Coordinators all notes and insights about prospective students developed in the course of performing duties.
Strategize on effective recruiting steps and actions.
Meet 1:1 with prospective students (and families/influencers where appropriate) to build relationships, gain trust, answer questions, and help move to the next steps in the student journey.
Responsible for setting up appointments with Pre-med Advisors, influencers and faculty for
Maintain relationships with appropriate campus constituents, acting as primary liaison to key departments and referral sources for the assigned region.
Support field recruitment region team through ongoing learning and development efforts to enhance key job functions including admissions knowledge, influential communication tactics and excellent customer service.
Ensure that events and activities are maintained in the regional recruitment calendar and are aligned with the regional strategic plans
Conduct and present information sessions in key target areas to prospective applicants.
Schedule and conduct in-person meetings with the key constituent groups.
Track all interactions in the CRM according to the admission policies and procedures, including event involvement and prospect/applicant interactions.
Understand the programs, the postgraduate possibilities, the other possible options each student faces, and the benefits of SGU’s programs for those who are qualified.
Maintain working knowledge of SGU admission policies to be able to answer frequently asked questions and troubleshoot problems.
Advise prospective students on the University’s programs, curriculum, calendars, performance outcomes and financial considerations.
Work with the team and the managers to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to enrollment.
Utilize the wide network of faculty, students, financial aid, Office of Career Guidance, and other support staff who might help prospective students make an informed decision.
Maintain confidentiality of prospective student information.
Be thoroughly conversant with the various scholarship programs and financial aid available to students
Understands Admission requirements, and equivalency to US, from all targeted countries of recruitment (dependent on region of focus).
Exhibit a passion for building trust and meaningful relationships with prospective students.
Build a strong knowledge and understanding of the assigned recruitment region, providing recommendations to senior leadership regarding potential recruitment initiatives.
Travel within the region to meet with alumni to recruit for admission support, to educate them on recent University developments, and to train them on targeted recruitment material.
Perform other duties and projects as assigned.
Essential Knowledge, Skills & Abilities
Dynamic individual who on a daily basis demonstrates passion, heart, positivity, and teamwork.
Well-spoken and articulate; strong interpersonal skills with ability to communicate well both written and verbally.
Outstanding presentation skills with experience delivering sales presentations in front of both large and small groups.
Understanding of appropriate communication via email, text, and social media.
Genuine interest in helping students achieve their dream of becoming a physician.
Strong commitment to teamwork and customer service.
Able to effectively and proactively build relationships with peers, University staff, and administration.
Able to work well under pressure and in a fast paced, dynamic environment.
Significant organizational skills with ability to set priorities, identify and solve problems, and be responsive to customer care.
Ability to represent the Office and the University in a highly professional manner.
Computer skills including MS Office suite.
Knowledge of call center protocol and customer relationship management (CRM) use is preferred.
Qualifications
4+ years of university admissions or higher education experience preferred, with a proven affinity for customer service.
Background in sales with experience selling in person and by phone.
Bachelor’s Degree.
Work Environment/Physical Demands
This job is performed in a positive, creative and collaborative environment.
Ability to transport, set up, and break down event collateral, including banners, signage, and table set up.
Hours and Travel
This position will primarily work remotely at the Associate Director’s home office.
A typical work week is 37.5 hours. Flexible hours required to implement initiatives and execute deliverables.
This position requires travel to participate in recruitment events within the U.S. There will be required events outside of normal working hours, including weekends.
Local and out-of-town travel makes up approximately 75% of the position.
The anticipated salary range for Associate Director, Admissions is $82,875 to $97,500. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.