Military Spouse Connection Jobs

Front End Shift Lead

Burnsville, MN (http://maps.google.com/maps?q=13750+County+Road+11+Burnsville+MN+USA+55337)

Job Type

Part-time

Description

Imagine a job where friendly conversation and building community with others happens daily. A job where your natural desire to learn and grow both personally and professionally is encouraged. A job where you are valued for who you are and what you bring to the table, creating an opportunity to make a difference to every customer you serve.

Sound like you? Join our team as a part-time Front End Shift Lead at Valley Natural Foods. Qualified applicants will be a strong team player that enjoys interacting with the public, helping keep others motivated, and have open availability. This position requires applicants to work weekend hours.

We pride ourselves on offering a competitive benefits package for all employees including: competitive wages, PTO, 401(k) and a 20% employee discount on healthy groceries every day!

Cashiering, Customer Service and Accuracy

• Helps coordinate tasks for cashiers and customer service when there are no customers to serve

• Ensure procedures and policies are completed accurately by Front End and store department staff

• Ensure floor operational procedures (i.e., opening and closing) are followed according to guidelines

• Accurately and efficiently operate cash register and process customer payment

• Make change and issue receipts to customers

• Call for back-up as needed to minimize wait time for customers and bag customer purchases as needed

• Discuss membership benefits with non-members and register new member-owners according to procedures

• Process returns for customers following established criteria outlined in Store Return Policy

• Accurately process Point of Sale transactions, answer telephone calls and direct calls to appropriate person

• Prepare special order requests and communicate special events to customers

• Register participants for sponsored classes, seminars, and events

• Troubleshoot register problems and inform Front End Manager of equipment problems

• Ensure online orders are promptly and accurately fulfilled during shift

Business Leadership and Communication

• Participate in on-the-job training of new employees, helping to ensure they are properly trained

• Provide feedback for employee performance to Front End Manager

• Take an active role in coaching employees to success in their job by using Open and Direct Communication

• Help find coverage for shifts vacated due to absence/illness. Cover shift if no replacement is found

• Ensure the department operations are running efficiently in absence of the department manager

• Proactively and continually seek and implement innovative solutions to increase quality, value, service and efficiency for our members and customers.

• Treat people with dignity and respect and always behave ethically with integrity; tolerate no less from others

Business Operations, Safety and Compliance

• Alert Management of theft or other emergencies

• Keep registers - shelves, counters, aisles, backstock -- in clean, orderly condition

• Remove trash promptly, clean up spills, sweep floor as needed

• Ensure grocery carts are collected from the corral regularly

• Keep department equipment in working order and advise Front End Manager of equipment problems

• Attend Front End staff meetings and other assigned training requirements

• Identifies self as employee by being in VNF attire and name tag

• Perform any other duty as assigned by Management Team

Requirements

Mandatory Qualifications:

• English proficiency. Strong organizational and communication skills (spoken, listening, & written)

• High ethical standards with personal integrity

• Ability to meet deadlines, coordinate projects and work varied hours and days

• Previous customer service and cash handling experience; familiarity with POS systems

• Excellent time management, organizational and communication (verbal, listening, and written) skills

• Detail oriented and able to multi-task and remain flexible to the changing needs of the business

• Regular, predictable attendance

Preferred Qualifications:

• Ability to influence others, drive innovation and change while confronting and resolving conflict positively

• Previous supervisory experience (1-3 years progressive)

• Strong critical thinking and problem solving skills

• Proficiency in MS Office Suite

• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally

• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time

• Close-to-mid-range visual acuity to operate cash registers and focus on and/or read data and words on a computer monitor for extended periods of time

• Ability to stand and walk for extended periods of time

• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To:Front End Manager

Supervises:Employees scheduled on shift, no exclusive authority

Department, Status and Salary:Front End, Part Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability

• Communication/Listening Skills

• Customer Service/Customer Focus

• Integrity/Ethics

• Sense of Urgency/Productivity

• Teamwork/Interpersonal Skills

• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Decision Making/Judgment

• Product Knowledge

• Quality

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary. This is not an employment contract and does not interfere with MN’s Employment at Will Law.

Salary Description

Minimum of $18.00 per hour