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The Order Management Specialist I for Emerson Automations Solution Latin America is passionate about the accurate and timely processing of customer purchase orders and order related activities and requests. The Order Management Specialist I will administrate orders to ensure timely and accurate execution, this includes proactive communication with the customers and close collaboration with the inside sales, sales force, and quote to cash functional teams.

In this role, your responsibilities will be

• Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems.

• Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it –ensuring our ability to book, deliver, and collect.

• Act as the primary contact for the customers through different communications channels.

• Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process accurate and timely order booking and delivery, and to provide a positive customer experience.

• Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, ensuring customers are adequately advised.

• Proactively handle order backlog and resolve order issues and delays, process and release orders for its accurate and timely delivery.

• Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.

• Maintain updated customer information in business systems and other databases.

• Collect and save needed information and documentation to record retention and documentation procedures, provide information required for quality and continuous improvement analysis.

• Understand and consistently apply commercial policies and business practices related to quote and order entry process.

• Ensure compliance with import/export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards

• Handle the intercompany orders and providers delivery dates to ensure we meet the customer expectations.

• Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.).

• Back up other team members depending on the business needs.

• Perform other duties as required.

Who you are:

• You understand the importance and interdependence of internal customer relationships.

• You use more problem-solving tools.

• You apply analytical tools to help explore potential scenarios.

• You stay aligned with your goals and stay productive.

For this role, you will need:

• Bachelor’s degree in Accounting, Business Administration, Finance, Engineering or any equivalent experience is helpful.

• Has at least 2 years of combined experience on the following roles:

• Customer service, planning, or project management/coordination experience.

• Prior experience interacting with the customers and or the sales force at any capacity.

• Has data entry or related experience.

• English - Intermediate.

• Willing to work on flexible shift schedule based on business needs, this could represent a work schedule from 9 am to 6 pm or 8am to 5pm.

Preferred qualifications that set you a part:

• Confirmed keyboard skills and a strong proficiency for using Windows & MS Office applications is a must

Our Offer To You

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.

Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24002666

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.