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EMEA ISG Services Supply Chain Order Fulfilment Specialist General Information Req # WD00067058 Career area: Supply Chain Country/Region: Romania City: Bucharest Date: Thursday, June 20, 2024 Working time: Full-time Additional Locations :  * Romania Why Work at Lenovo  We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .  Description and Requirements The Services EMEA Order Fulfilment team is looking for an EMEA ISG Services Supply Chain Order Fulfilment Specialist to join our team at Lenovo. In this role, you'll be critical member of the ISG Services Support team. You will be responsible for managing the Service Parts Order fulfilment for Lenovo’s largest ISG customers in our Europe Middle East & Africa region. Order fulfilment, supply management, backlog management, problem management and resolution and excellent data mining & reporting, strong Microsoft Office skills, written & verbal communication skills are critical, including English fluency as well as relevant experience in supply chain and order fulfilment and planning. What else is waiting for you in this role? Manage fulfilment of customer orders e2e, from creation to Proof of Delivery(POD)  and manage order fulfilment within customer’s Service Level Agreement(SLA). Perform Backlog management, minimize customer backlog and avoid aging backlog. Customer and internal Escalation Management and support Parts Escalation Desk(PED). Planned Ship Date(PSD) management: pull-in replenishment, rebalance supply, direct ship, supply escalation. Planned Delivery Level(PDL) management: track shipments, collaborate with logistics team, internal & external escalation. Identify projected shortages and collaborate with the planning team to avoid shortages and inform account operations team to reduce customer impact. Daily performance report to Service Support team & WW Services Supply Chain(SSC) Knowledge of demand planning and forecasting based on historical demand and install base. Analyse geo supply and demand, minimum stock, low usage, demand spikes, reporting to planning team. Report creation merging data from various sources, extracting, validating, and controlling data. Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog. Develop and implement new processes as needed to support the growing requirements of the business.   Position Requirements:       3+ years directly related experience required in supply chain, order fulfilment, planning Excellent communication - Verbal, Written, English fluent. Advanced Microsoft Office skills – highly adept with Outlook, Excel, PowerPoint and Power BI. Customer focused for both internal and external customers. Proven ability to manage detail-oriented tasks with exceptional levels of quality. Ability to successfully balance multiple simultaneous demands & self-adjust to meet quick shifting priorities. Project management skills and global experience.   What We Will Offer:  An open and stimulating environment within one of the most forward-thinking IT companies. Flat structures and fast decision-making processes. A modern and flexible way of working to combine personal and professional life, working from home. An international team with a high focus on Gender Diversity. Attractive compensation package. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Romania * Romania