Job Information
ASM Global Manager, Conversions in Brooklyn, New York
Position Title: Manager, Conversions
Department: Arena Operations
Reports to: Director, Arena Operations
FLSA Status: Exempt / Full-Time Salary
Union Code: Non-Union
Minimum Pay R ate: $8 2 , 400
Maximum Pay Rate: $9 2 ,200
Join Our Team at Barclays Center!
Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center !
At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.
Our Company Values
We understand that it’s important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.
Key Attributes for Success
W hile these insights may be select elements that define this role, they also represent the exciting challenges and opportunities that come with being an integral part of the Barclays Center team. If you're ready to embrace these realities and contribute to the creation of extraordinary live experiences, we invite you to explore the details of the Manager, Conversions position. Together, we will set new standards in the live event industry.
Genuine Passion for Service:
Desires to exceed guest expectations and create unforgettable experiences.
Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
Wants to make every interaction memorable and positive.
Strong Teamwork Abilities:
Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments.
Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center.
Enjoys building and nurturing strong relationships within the team.
Values the importance of teamwork in achieving shared goals.
Adaptability:
The role demands your presence during 150+ Arena Conversions. Given the dynamic nature of this schedule, weekends and holidays become integral to the job. Success requires a commitment to delivering outstanding experiences, even on these high-impact conversions.
Enjoys handling unexpected challenges with flexibility and composure.
Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
Thrives in dynamic and fast-paced work environments.
Endurance Beyond the Norm:
Long days are not just a possibility; they are a reality. Be prepared for a schedule that will involve overnights and early mornings. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours.
Effective Communication Skills:
Desires to listen attentively and respond empathetically to guests and colleagues.
Enjoys conveying information clearly, confidently, and with warmth.
Wants to communicate with clarity and precision to ensure understanding.
Proactive Problem-Solving:
Desires to identify and resolve issues creatively and efficiently.
Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
Likes taking initiative to address potential problems before they escalate.
Meticulous Attention to Detail:
Wants to pay close attention to details that contribute to guest satisfaction.
Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards .
Desires to take pride in delivering flawless experiences through meticulous attention to detail.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
Oversee the conversion and changeover of the building from event to event including but not limited to NBA and WNBA basketball, college basketball, concert s , boxing, graduations, family shows, and press conferences.
Inspect areas after they have been converted to ensure the internal/external customer is satisfied and all items in the production notes have been addressed to meet safety regulations .
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Directly supervise and assign work to FT/PT Staff Members in preparing facility for all events and conversions.
Conducting ongoing reviews of budgeting and staffing plans; recruiting, training, supervising, and evaluating departmental personnel.
Develop standard operating procedures.
Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management.
Preparing Event cost summaries for different types of conversions.
Manage cost accounting expenses for conversions.
Continuously review the departmental needs and recommend repairs, maintenance or special projects to the Director, Arena Operations. Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools, and equipment.
Projects as required by the Director, Arena Operations.
CANDIDATE PROFILE: Who You Are
Bachelor’s/Technical degree from an accredited college/university/school .
Minimum of one to two (1-2) years’ experience in facility operations management ; i ncluding at least one year of building changeover work in arena, convention center or public assembly facility including set-up/housekeeping .
Experience managing and developing teams .
Specific experience as it relates to an 18,000+ seat sports and entertainment facility; managing the conversion requirements for sporting and entertainment arena events.
Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred.
Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, tenants, and teams.
Familiar with OSHA standards.
Experience in developing and managing budgets.
Specific knowledge of portable seating, ice maintenance, hockey glass and boards, portable basketball floor and other associated equipment.
KEY COMPETENCIES: Skills You Possess
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required .
Must have the ability to stand, sit, crouch and bend throughout the course of daily activities.
Ability to work in various climates based on the environment.
Must have the ability to stand or sit in one location for a minimum of four hours at a time.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Must have the ability to read, write and understand English in a working environment.
Ability to adapt and work effectively in various parts of the facility.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.