Military Spouse Connection Jobs

Principal Network Engineer

Job Req ID: 34316

Posting Date: 18 Jun 2024

Function: Engineering

Unit: Networks

Location:

Assembly, Bristol, United Kingdom

Salary: Competitive with great benefits

Career Grade:D

Internal Closing Date:2/7/24

Location: Bristol

Why this job matters

• The purpose of Service Platform function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.

• The Mobile Operations teams support and manage system and service performance of services for Mobile Voice and Data services for all mobile brands.

• This person will be a recognised expert in Corporate Solutions related platform support and the platforms and services used to host them, within the operational and test bed arena.

• They must own and drive improvement initiatives to the Mobile Network Corporate Solutions team and will identify, lead and drive through to completion service improvement initiatives, by influencing both internally and externally.

• The role holder will provide technical expertise on behalf of the team, engaging in major projects, supporting delivery of new or changes to all Mobile Network supported technologies.

• The Corporate Solutions team is accountable for the delivery of complex business products and services into the network and ensuring the best customer experience for all DataVPN & IoT specific services.

• Team members partake in incident, change & problem management as well as project related work. Members also participate in a 24x7x365 emergency callout rota.

The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you’ll be doing

• Recognised as a technical expert within Corporate Solutions, with a detailed understanding of mobile data architecture, protocols, principles and services.

• Lead the team in accountability for the technical quality of the end to end DataVPN & IoT portfolio, ensuring systems deliver to the required level of service, to protect key business revenue streams.

• Development of corporate solution designs to meet a complex mix of customer requirements and present the design & solution to customer forums.

• Preparation and participation in key technical review events during the products life-cycle.

• Technical stakeholder engagement with clients, peers, 3rd party delivery partners and vendors as required.

• Carry out migration/maintenance tasks as part of optimization incentives or as required by the business.

• Apply diligence & awareness in relation to potential infrastructure risks and vulnerabilities, paying particular attention to capacity and resilience.

• Support and implement the strategy in respect of DataVPN, deploying new systems, configuration changes, managing upgrades and maintenance, whilst maintaining a high level of service availability, operational efficiency and quality.

• Be the technical lead during high impact incident situations.

• Will be required to take part in departmental on-call rota as operational requirements dictate and in-line with company non-standard hours policy.

• Ensure that individual and team skills and behaviours are developed in line with business and operational requirements.

• Lead technical aspects of post incident reviews, driving technical improvement opportunities identified in relation to service improvement plans.

Skills and Experience

• Recognised as a technical expert within Corporate Solutions, with a detailed understanding of mobile data architecture, protocols, principles and services.

• Solid understanding of the OSI and TCP/IP models.

• Deep understanding of networking protocols and technologies (IPsec, HSRP, BGP, OSPF, IPv6, BFD, QoS, MPLS, VLAN).

• Proficient understanding of 2G/4G/5G mobile technologies & CUPs architecture.

• Hands-on experience with monitoring, network diagnostic and network analytics tools.

• Knowledge of network security covering Next Generation and cloud application firewalls.

• Good awareness and understanding of the commercial aspects, implications and limitations of corporate products.

• The ability to influence and drive technical discussions in the area of mobile voice and data services, in order to drive improvements to the service delivery and performance.

• To be able to present information clearly with impact to both technical and non-technical audiences.

• To be able to understand commercial requirements and able to balance customer needs with business requirements.

• Good analytical skills, and able to make judgements based on analysis of factual and qualitative information.

• Strong communication and diplomacy skills are required in order to guide, influence and convince others.

• A strong aptitude and a creative approach to delivering high quality services to our corporate customer base in order to ensure that they can leverage the maximum capability from our services.

Experience you would be expected to have

• Proven extensive operational experience in planning, deploying and supporting mobile & IP technologies across multiple vendors, including Cisco, Juniper, Ericsson, Oracle.

• Experience of network deployment for LAN / WAN and Data Centres.

• Experience in network cabling including Fibre, Copper Ethernet, and configuration as well as networking hardware installation.

• Experience of dealing with internal and external business customers, third party suppliers, and providing reliable communication between all parties.

• Experience in a 24x7 real time, service support environment.

• Experience in telecommunications operating procedures (incident, change and problem management).

• Experience of handling & resolving operational incidents in supporting and delivering complex solutions successfully

• Experience with object-oriented programming & data serialization language

• Experience with virtualisation/containerisation technologies, VMware ESXi, Docker

Benefits

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.