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Principal Contract Management Tribe Architect

Job Req ID: 33456

Posting Date: 17 Jun 2024

Function: Architecture Solution and Design

Unit: Digital

Location:

Assembly, Bristol, United Kingdom

Salary: competitive with benefits

Why business unit/function?

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products, and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. The Technology units are BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and mart innovative products, combined with a personal experience, it sets us apart from the pack.

The Digital unit will lead our digital innovation agenda, driving new digital experiences for our customers - and in new markets – while, at the same time, simplifying what we have. They will be responsible for focusing on digital delivery and the customer experience as much as the end innovation (including delivery and transformation, digital innovation and delivery, data strategy and solutions, and architecture and governance).

The Digital unit will set and implement the overall BT Group Digital Platform Strategy including x-CFU products, platforms, architecture, standards, and transformation agenda.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Why this job matters

This role is a critical join between delivery and architecture.

This role matters because it is the technical leadership of our Contract Management tribe – you will be the thinker that makes sure we have the right roadmap that joins the technical strategy with the business outcomes for the tribe.

It is also key as it’s moving the architecture decision making closer to then work, speeding up and simplifying making sure the architecture is being rolled out.

The TA maintains the decisions and backlog of technical debt too, for decisions made to not build strategically the TA will be accountable for those decisions balancing the business outcomes vs goal of building the strategic and ensuring we don’t have to build tactically because we didn’t have the right roadmap.

The Contract Management tribe specifically is accountable for building out our Customer Contract Lifecycle Management capabilities which will serve our complex Business Customers across the global, driving improvements in Customer and Colleague experience, fully interoperable with the rest of our BT Digital Platforms like Digital Experience, Sales, Service, Billing – supporting our key Sales and Service Customer Journeys and enabling business processes.

What you’ll be doing

1. End-to-end Architecture Strategy/Roadmap and Design of the Tribe product/ solutions

• Sets and drives the architecture strategy/roadmap aligned to the Tribe’s vision. Drives adoption of the strategic architecture, balancing the outcomes needed of the tribes (including transition states)

• Recommends to the Tribe Lead the expected outcomes balancing customer value and technical debt (including relevant technology KPI targets)

• Guides on the technical shaping and feasibility estimates for epics and features, identifying major dependencies.

• Inputs tribe roadmap content into overall Business architecture roadmap and strategy

2. Responsible for consistent Business Architecture that aligns pan BT. Owns the business capabilities for their tribe, the maturity and roadmap of capabilities, along with matrix of capabilities consumed from other Tribes. Owns the relationship with the sub-domain to ensure capability evolves in line with the architecture.

3. Responsible for bringing together other subdomains from others CFUs that use the same capabilities that the tribe needs

4. Architecture Demand – understands the domain architecture relevant to Tribe products development and collaborates with Sub-Domain Architects to ensure the sub-domain strategic architecture runway aligns with business needs and timescales

5. Drive Tribe engineering excellence, quality assurance and technical debt optimization and backlog of tech debt the tribe has built.

6. Tribe product/solution architecture meets the nonfunctional requirements:

• Performance - Ensure the continued uptime/reliability, integrity, performance, and maintenance of the Tribe’s experience layer.

• Security – Ensures security by design and security compliance with all work in the tribe

• Economics – Optimizes the TCO of the tribe architecture, ensuring the affordability of the IT with the sub-domain architect.

• Modernisation – Ensure the tribe is following Cloud native guardrails and modernizing the relevant tribe components.

7. Re-usable patterns and Low-Level Designs - Leads the creation of innovative and repeatable solution architectures to resolve the most complex solution architecture problems and meet agreed requirements, reusable patterns catalogued and aligned to business capabilities the tribe offers.

8. Stakeholder engagement - Support the tribe lead with stakeholder engagement to develop and gain support for proposed solutions, providing technology expertise and identifying efficiencies within deployed Technology.

9. Tribe Resource Planning - Recommends to the Tribe Lead the composition and volume of technology resources and capabilities needed across squads to deliver outcomes, but not responsible for managing the resource allocation of squad architects.

10. SME - Operates as an SME within own field of expertise and acts as expert advisor to other teams and senior management on the most complex architecture related issues.

11. Customer Centric – Promotes and adopts empathy driven design for customer centric products.

12. Inputs into the MTP process to ensure the relevant funding needed to advance the architecture is requested and identify where lack of funding is slowing the overall architecture rollout down.

Experience you would be expected to have

• Mandatory: 5 years+ experience in a senior architecture role.

• Mandatory: Experience of complex Business to Business customer and contract management solutions, ecosystems, including SaaS and/or Self-Built/OpenSource solutions

• Mandatory: Experience of using TMF API’s and data models.

• Mandatory: Very strong stakeholder management experience from junior developer through to CEO.

• Mandatory: Experience creating roadmaps for a “domain” that can tell both the technical, commercial, and business impacts.

• Mandatory: Hands on experience of creating Customer and Contract lifecycle management

• Preferred: Experience of Agile planning, SAFE framework

• Preferred: Experience of modern Contract Lifecycle management SaaS Solutions regardless of Vendor

• Preferred: TOGAF certified, SAFe® Agile Architecture Certified

What you'll get

An annual bonus of up to 15% (company & personal performance dependent)

Car cash allowance of £5500

Private healthcare for you and your family

BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

Life Assurance

Exclusive colleague discounts on our latest and greatest BT broadband packages

50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

25 days annual leave (not including bank holidays), increasing with service

Volunteering days so you can give back to your local community

Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.