Job Information
WestRock Company Customer Services Executive in Bristol, United Kingdom
The opportunity: To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers.
How you will impact WestRock:
PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system and monitoring them through throughout the supply life-cycle.
INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximise the commercial efficiency with which WRK can satisfy these requests.
SUPPORTING the general relationship between the Customer and WRK - working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation.
OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage to for absences of team members.
What you need to succeed:
Professional stature and customer credibility especially on the telephone
Logical and analytical with experience of supply chain management in consumer goods production industries
Ability and desire to listen to customers and identify customer’s needs.
Commercially aware
Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.
Proficient in Microsoft Office packages.
Effective communicator to all levels of the business
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
An attractive salary reflecting skills, competencies and potential
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.