Job Information
Kitsap Credit Union Loan Processor in Bremerton, Washington
About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is hiring a full-time Loan Processor to work hybrid out of our Harborside corporate office in beautiful Bremerton, WA. This position is responsible for quality customer service by assisting multiple channels of customers with questions regarding funding and auditing, funding contracts for multiple product lines, opening new accounts, and performing clerical duties. Quick Facts Seniority Level: Individual Contributor, Administrative Support Worker Reports to: Director, Indirect Lending Employment Type: Full-time, hourly, non-exempt, hybrid Salary Range: $19.61 - $23.00/hr depending on experience Bonus Target: 5% potential incentive of base pay Working Hours: Monday - Friday 8AM - 5PM Grade: 5BC Industry: Banking What you will do * Provide knowledgeable answers to questions on processes, funding, and services of Finance channels to both customers and to other Kitsap Credit Union employees. * Provide professional customer service both via phone and email in a high volume, fast paced environment. * Provide accurate loan pay-off information to dealers as requested. * Perform customer identification verification to include contacting members directly to verify contract and ID information. * Fund contracts for multiple product lines. * Follow up contact to the customer to resolve any delays in funding. * Work directly with accounting to resolve any GL discrepancies pertaining to loan proceeds, ACH Originations and / or dealer reserves. * Document and draft procedures as they relate to process improvements or procedural changes. * Serve as department Safety / Security Officer to ensure department compliance with annual security training requirements. * Audit loan packages including verification of approval conditions, accurate calculations and required documentation. * Assist Director, Indirect Leading with monthly reporting. * Add / maintain dealer agreements and supporting documents in KCU's vendor management system. * Prepare and distribute daily production reports to each dealership. * Calculate and verify proof of income for borrowers as necessary with various sources of documentation. * Track and process dealer reserve chargebacks. Basic Qualifications * High School diploma or GED required. Preferred Qualifications * Associates degree preferred. * One year experience with credit union systems, loan funding and the opening of new accounts preferred. Our Values Integrity: We believe To view the full job description,