Job Information
Lenovo EMEA Inside Sales Support Representative for Benelux in Bratislavský kraj, Slovakia
EMEA Inside Sales Support Representative for Benelux
General Information
Req #
WD00072695
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, October 11, 2024
Working time:
Full-time
Additional Locations :
- Slovakia
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
We are looking for Sales Support Representative to support our customers and sales team for Benelux region in their day to day agenda and back office tasks. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contributeto main goal which is increasing customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions.
The job consists of 2 elements:
1. Sales Support
Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps. Your responsibilities will include:
Submission of part number change requests
Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
Interlocking with the pricing team to align on profitability
Ensure the customer is able to place order against valid contract
Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
Onboarding of new tasks & tools to help to increase sales facing time
Define efficiencies in our processes and tools and implement them
2. Business Partner/End Customer Support
Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.
The support requires:
Consistent interaction (via email, call) and professional communication with external and internal customers
Proactive customer approach striving the best possible CX
Identification and understanding of customer needs
E2E process with ability to focus on priorities- orders, tenders, error handling
Work with solutions teams to ensure opportunity can be created and order submitted by customer
Aid revenue flow by solving any potential issues that could impact ordering process on customer side.
You'll bring:
Minimum 1-3 year working experience in similar position and/or proven track of succeeding in the role
Good communication skills
Customer facing skills, both by phone and e-mail
Customer Satisfaction and Customer Escalation Management
Ability to work independently
Fluent English (spoken and written)
Ability to work with various software packages (MS Office) – Advanced
Experience with Sales processes and back office administration- nice to have
What can we offer you:
A multitude of professional and personal opportunities
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft / hard skills trainings and individual mentoring
Employer contribution to the Third Pillar Pension System
Life & life events insurance, fully covered by company
Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Slovakia
Slovakia