Job Information
Pine Street Inn Outreach Housing Stabilization Supervisor in Boston, Massachusetts
Outreach Housing Stabilization Supervisor
Department: Daytime and Veterans' Outreach -- O & T
Office: Chauncy Street
Location: Boston, MA
Position Type: Management
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time
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SCHEDULE: Monday - Friday, 8:00 a.m. - 4:30 p.m., evenings and weekends as needed
Pays $29.55 per hour DOE
This position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 3 months, $1000 at 6 months, and $3000 at 1 year.
This bonus is only available to new, external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in this role. Employees who leave their position before they have worked all the time required for each bonus installment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn in another position.
LOCATION: 363 Albany St. Boston MA
LOCATION: 105 Chauncey St. Boston, MA
JOB DESCRIPTION:
SUMMARY OF THE POSITION :
The Outreach Housing Stabilization Supervisor (OHSS) is responsible for planning, assigning, reviewing, supervising and managing day-to-day activities of Outreach Housing Program staff responsible for providing complex placement and stabilization services. This team will provide placement and stabilization services for the targeted group of long-term unsheltered individuals in designated BHA public housing units as well as provide housing stabilization to other Outreach clients placed in housing.
This position is responsible for the effective management of four (4) Placement and Stabilization Specialists. At a later date, this may expand to six (6) who will report directly to this position. Duties include supervision, performance evaluation, meeting with external stakeholders, on-boarding/training, professional development, prioritizing and assigning housing work and related activities. The candidate will participate in the development or revising of housing program policies and procedures.
This team will work very closely with BHOT Outreach Specialists and Clinicians and the Veterans Outreach Team who provide the initial engagement and ongoing support and evaluation of unsheltered individuals. The OHSS position will be the principle liaison for the program with internal partner programs including the Outreach Van, Shelters, MATCH team, Triage Department and external partners at the Mayor-s Office of Housing, Boston Housing Authority, Department of Mental Health, Boston Healthcare for the Homeless and others.
Like all members of the PSI Outreach Programs, OHSS staff may be called on during extreme weather alerts to support BHOT staff providing safety coverage to unsheltered individuals or vulnerable individuals placed in housing.
The OHSS oversees the maintenance of client records in Clarity (or current HMIS database) and will meet or exceed program outcomes related to obtaining vital documents, expediting placement, supporting heath, mental health, and recovery, pursuing asset development and self-sufficiency of the unsheltered and placed individuals served by the program. The OHSS will work within the framework of Harm Reduction, Trauma-Informed Care, Housing First principles, and Pine Street Inn-s Mission, Vision, and Values.
The OHSS will work with the Associate Director of OHP, Associate Director of BHOT and the Director of Daytime Outreach as a resource to the Outreach Team to organize daily team plans, achieve program goals, develop and implement appropriate policy and procedures, as well as ensure excellence in data quality for the program.
The Outreach Housing Stabilization Supervisor will work from the following principles:
Shelter is a temporary safety net, not a home.
All individuals experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
Sobriety, compliance in treatment, or a clean criminal history is not necessary to gain or succeed in housing. Homelessness programs and housing providers should follow the principles of the -Housing First- model.
Those we serve are partners in all or our work with them.
Foster strong rapport and leverage client strengths and assets to expedite progress off the street, out of shelters, and into housing.
Recognize the impact of violence and victimization on development and coping strategies.
Employ an empowerment model and look to understand client behaviors as adaptive responses.
Utilize Motivational Interviewing to engage client choices.
Minimize the possibilities of re-traumatization.
Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.
REQUIREMENTS:
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
BSW, BA or BS in a human services related field and three years of experience in a social service setting OR High School Diploma with a minimum of six (6) years of equivalent experience in a social service setting
A valid Massachusetts Driver-s License in good standing with at least three (3) years driving experience
Experience in housing search/coordination of housing services
Computer literacy in Microsoft Office products
PREFERRED:
A Master-s Degree in a human services related field
KNOWLEDGE/EXPERIENCE:
REQUIRED:
Experience in housing acquisition or coordination of housing services
Experience in client assessment, trauma informed care, motivational interviewing, negotiation, household budgeting, and housing/community referrals, case management and service planning
Knowledge of the issues related to homelessness and housing
Working knowledge of human services systems, housing subsidy programs and homeless referral networks
Knowledge and experience providing case management services to a complex and vulnerable population.
Knowledge of crisis intervention
Excellent organizational, communication, and interpersonal skills
High degree of cultural sensitivity and ability to work effectively with diverse populations and situations
High standards of accuracy and attention to detail
Knowledge, sensitivity and competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations
PREFERRED:
Familiarity with Clarity and HMIS systems
Experience accessing local housing opportunities and subsidy programs for homeless individuals
Two (2) or more years of leadership and/or supervisory experience, coaching, mentoring, empowering and otherwise supporting direct-care staff
Experience navigating systems of housing and care for homeless individuals
Experience speaking/presenting in front of medium to large size groups
Experience working with Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First and Change theory
Bilingual (English/Spanish)
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to stand for extended periods of time
Ability to lift up to 25 pounds (assisting in physically lifting clients/containers)
Ability to stretch and bend
Ability to respond safely and quickly in case of emergency situations
Ability to travel to and access multiple sites on the streets and within the community
Ability to work at a computer for extended periods of time and communicate by telephone
Ability to walk two (2) miles on the streets
Ability to operate 15 passenger van
MENTAL ABILITIES/SKILLS:
REQUIRED:
Ability to set limits fairly and consistently while maintaining appropriate boundaries
Ability to independently evaluate and respond to crisis situations
Ability to work effectively with persons who are struggling with severe and persistent mental illness and or co-occurring disorders
Ability to interface and coordinate services with multiple providers and multiple disciplines
Ability to view all guests as having strengths
Ability to maintain a solution focus in work
Highly developed interpersonal and effective communication skills
Highly developed professional boundaries and ethical standards
Ability to engage clients who appear homeless and may be resistant/weary of treatment and intervention
Ability to work independently, make sound judgments and respond appropriately in an emergency
Ability to function as part of an interagency/interdisciplinary team
Ability to accurately and positively represent the Outreach program to internal and external contacts
Ability to accurately enter and maintain data
Aligns actions and behavior with the needs, priorities, and goals of the organization
Encourages and facilitates cooperation, pride, trust and group identity
Fosters commitment and team spirit
Ability to perform multiple tasks and projects, manage time, and able to function well in a busy work setting
punctuality and good attendance
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Acts as a liaison between internal PSI departments and external partners.
Actively participates in daily huddles and case conferences.
Participates in the Coordinated Access System housing and service connections.
Works within a clinical and administrative supervision framework.
Provides high quality, culturally sensitive, client-centered outreach and engagement, assessment, crisis intervention, and case management utilizing motivational interviewing, trauma-informed care and harm reduction. Work with clients to create and implement client-centered, strength- based, individualized plans that have a housing & safety focus.
Maintain accurate written records and documentation in accordance with program standards including, but not limited to individualized plans, guest charts, incident reports, detailed case notes and referrals and third party billing, when applicable.
Maintain HMIS records in a timely and accurate fashion and contribute to annual progress reporting and program evaluation when needed.
Participate in Outreach team events and activities, contributing positively to daily huddles, case conferences and collaborations with third parties when appropriate.
Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers.
Actively participate in referrals and aftercare/discharge planning to and from treatment programs when appropriate.
The Outreach Housing Stabilization Supervisor is considered an essential employee.
Perform other additional assignments or projects as requested/directed by supervisor.
- Other duties as assigned in order to meet the needs of the organization during public health or weather emergency.
INTERNAL CANDIDATES APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
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