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Description

Exciting opportunity for a Customer Relations professional. In this role, Customer Relations Account Manager will be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. Will help promote a team environment with the Customer Relations and Operating Team. The Customer Relations Account Manager will resolve any issues that arise to ensure customers are satisfied. This is a Hybrid opportunity and will work out of the Bolingbrook location. Must have Logistics or Transportation Industry experience.

Recruiter: Connie Stathopoulos

Responsibilities include but are not limited to:

· Provide informed input for new opportunities and follow the opportunity process through the RFP process

· Serve as main point of contact for all assigned accounts and main point of contact for all communications while following the process

· Maintain all owned customer contact and transportation profile information

· Follow strict guidelines on submission of orders to order entry team all the way through the Order Life Cycle

· Proactively submit claims within 48 hours of receiving to include updates to customer

· Initiate customer calls if there are issues

· Proactively report setup for customers from tracking to KPIs for customers

· Demonstrate the ability to be efficient and effective in front-end operations while adhering to all company programs and procedural compliance

· Identify what needs to be done and accomplishes the task. Review the task board daily to complete by deadlines

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Requirements

Skills and Requirements

· Proven experience as a Customer Relations Manager, 2 years required

· Experience working in a Transportation industry, 2 years required

· Proven track record of meeting and exceeding targets

· Background in customer service; industry knowledge is a plus

· Experience tracking relevant KPIs (e.g. customer satisfaction)

· Proficient in MS Office, with working knowledge of CRM and TMS platforms (e.g. Salesforce)

· A customer-oriented attitude

· Excellent communication and negotiation skills

· Problem-solving aptitude

· Ability to work well with a team

· Associate degree or BA in Business Administration

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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