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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2222879 About Us:

Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.

Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.

Learn more about Boise State and living in Idaho\'s Treasure Valley at https://www.boisestate.edu/about/

Job Summary/Basic Function:

As a Customer Service Representative 1 (CSR1) in the Admissions and New Student Programs Office, you will have the opportunity and responsibility to be the front-line contact for individuals, groups, and families who visit, call, or email the office. While this will require you to have good oral and written communication skills, it also means you will get to interact with people from all across the country, the local community, and the university. Once trained, you will need to be able to accurately and professionally answer questions regarding the Boise State admissions process, campus visits, orientation, and general university information. This means you will become an expert in all things Boise State. You will work on a close-knit team, including two customer service representatives, a manager, and a student customer service specialist. Additionally, you will learn and use a variety of different systems as you assist in the processing of admission fees, transcripts, and other documents provided to the department. You will assist in the intake of mail and sorting of physical documents to the appropriate staff or offices. To do this important work, you will be required to work 100% of the time on campus.

Department Overview:

As a Customer Representative 1, you\'ll become an integral part of the Admissions and New Student Programs team at Boise State University, which comprises three key areas: New Student Programs, Recruitment and Campus Visits, and Operations and Customer Service. Our department is dedicated to the recruitment, admission, and smooth onboarding of undergraduate students. While this role is a member of the Operations and Customer Service team, you\'ll collaborate closely with all teams within the department and have the opportunity to engage with various stakeholders across campus, as well as interact with students and families from across the country. We are proud of the fact that our department, the university, and the local valley are filled with professionals and leaders who used the knowledge, relationships, and skills gained as members of our customer service team to advance in their careers and to better themselves and others. At the forefront of welcoming new students, we take pride in representing Boise State University and hope that you will seek to join our dedicated and supportive work family.

Level Scope:

Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Essential Functions:

70% of Time the Customer Service Rep 1 must:

• Advising students and families of admission procedures, interpreting policies and procedures in-person, over-the- phone, and in emails.
• Serve as welcoming first point of contact for prospective stude ts and families who are visiting Boise State University by promptly and professionally responding to their inquiries through in-person conversations at the front desk, phone conversations, and via email.
• Answer admissions related questions thoroughly, clarify information, and determine the student\'s educational background in order to provide appropriate information.
• Research, interpret and keep current on University, and state of Idaho policies.
• Research and interpret complicated application issues to find resolution.
• Clarify, explain, and share difficult information in a compassionate manner.

15% of Time - Applicant Material Processing:

• Process and match transcripts to students records and data enter information from them into our multiple online systems.

10% of Time -In Coming/Outgoing Mail Management:

• Accurate and timely processing of incoming and outgoing mail by collecting documents, handling mail, screening for accuracy, and processing accordingly.
• Collects required applications, transcripts, test scores and miscellaneous paperwork from applicants and screen for accuracy.
• Responsible for distributing incoming mail to appropriate individuals/contacts on a daily basis. Outgoing mail includes many different types of letters that must be matched to appropriate enclosures.

5% of Time - Other Responsibilities: