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Description

We are seeking a highly motivated and detail-oriented Customer Service Representative for our dynamic medical device organization. This individual will play a pivotal role in assisting our clients with product inquiries, troubleshooting, and ensuring overall customer satisfaction. The role is initially on a contract basis, with the potential for permanent employment based on performance and company needs.

Responsibilities:

• Promptly respond to customer inquiries via phone, email, or other communication channels, delivering a high level of service at all times.

• Offer support and solutions to customers in accordance with the company's service standards.

• Understand and troubleshoot technical problems related to our medical devices and provide timely solutions.

• Maintain a comprehensive understanding of our products in order to deliver accurate information to clients.

• Generate sales leads, manage customer accounts, and process orders accurately in the system.

• Record customer feedback and coordinate with the relevant teams to improve product offerings and services.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Meet personal/customer service team targets and call handling quotas.

• Perform any additional tasks or duties as assigned by management.

  Requirements

Qualifications:

• Proven customer service experience as a client service representative or equivalent, preferably in the medical device industry.

• Strong phone handling skills and active listening abilities.

• Familiarity with CRM systems and practices would be an added advantage.

• Exceptional verbal and written communication skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Knowledge of the functioning and usage of medical devices is highly desirable.

• High school diploma required; higher education will be an added advantage.

• Excellent problem-solving skills, with the ability to maintain calm in stressful situations.

• Customer-centric with the ability to adapt/respond to different types of characters.

If you have the passion and dedication to deliver impeccable customer service and thrive in a fast-paced, challenging environment, we want to hear from you. Apply now and take the first step towards joining our dedicated team!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .