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Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 8 years of experience in a technical project/process management or a customer-facing role.

• Experience in people management.

Preferred qualifications:

• 3 years of experience in a technical leadership role with/without direct reports.

• Experience managing a team and Strong SaaS HR system configuration.

• Proven ability to work across geographies and different regulatory environments.

• Ability to analyze and understand complex problems and their resulting dependencies.

• Exceptional attention to detail and solid time management and multitasking skills

As a manager within this team, you think about driving exceptional service while developing and moving forward the skills of its members. You will ensure the projects use technology to streamline and drive processes that are essential to keeping our organization operating and align with our broader objectives.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

• Manage a team who maintains the day-to-day functionality of Salesforce and assume responsibility for high quality support and continuous improvement of the system. This includes activities such as relationship management, performance management, escalation management, workforce planning, budgeting access.

• Accountable for ensuring the team is providing analysis and resolution of user inquiries, auditing of process data, training and communication with relevant stakeholders.(Finance, Legal, HR Business Partners, PX partners, Staffing, Corporate Engineering).

• Responsible for ensuring smooth system delivery outcomes such as configuration, requirements gathering, documentation, testing, and security in collaboration with relevant stakeholders .

• Maintain an understanding of the product and underlying, global business processes in order to predict downstream implications of issues and system changes and allow for effective troubleshooting that squarely align with our organization's objectives, governance and roadmap.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.