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Job Description

• BE, BTech, MCA, CA, MBA in Finance/Operations preferred.

• 6+ years of relevant experience, including Oracle ERP Cloud implementation/post production support.

• Completed at least 3 full project lifecycles of Finance modules implementation/support.

• Candidate must have excellent experience in any of the following modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and Risk Management.

• Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.

Preferred Qualifications• Experience in Purchasing, Projects Portfolio modules for functional and OIC for technical.

As a member of the Customer Success Services organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a primary point of contact for customers, you are responsible for facilitating customer relationships and providing advice and assistance on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical/functional interface to customers, Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Career Level - IC3

Responsibilities

Responsibilities include but are not limited to providing excellence in post production support, customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional/Technical level and to ultimately drive the Day2 services and total resolution of each issue reported by customer.

Position Overview:

Position is for a Fusion Financials Techno Functional Support Professional, preferably with implementation background in Oracle Cloud Financial/SCM/HCM Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional/Technical level and to ultimately drive complete and total resolution of each issue reported by customer.

We expect candidate to have:

1. Strong Financials business processes knowledge and concepts.

2. Implementation/Support experience on either of the area -

a) Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX, Risk Management, PPM.

b) Oracle Integration Cloud, OTBI/ BIP/FRS reports

3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials/SCM.

4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows and Integration Cloud.

5. Strong problem solving skills.

6. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

8. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

9. High flexibility so you remain agile in a fast changing business and organizational environment.

10. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

11. Strong team player.

12. Should be ready to work in evening and night shifts.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer