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Description

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when they want it. We put innovation into action, working alongside our employees in the FCs to move billions of customer orders through our Fulfillment Centers globally. AFT is creating the future of fulfillment, and we’re looking for people with big ideas and the drive to see them at work in the real world. If you’re ready to innovate on a global scale and manage a high performing team, join us.

When a customer selects a product on the Amazon website and proceeds to purchase it by clicking the buy button, it initiates a complex chain of actions within our Fulfillment Centers (FCs). Behind the scenes, our dedicated associates and operators work

ensure that the chosen product reaches the customer efficiently. With hundreds of processes interwoven throughout our supply chain, each order represents a meticulous orchestration of tasks.

The mission of the Experience Enablement Team is to elevate the working experience of our associates and operators within the Fulfillment Centers, ultimately enhancing the journey of fulfilling customer orders. Our focus lies in establishing a robust foundation for consistently exceptional experiences across all Amazon FCs. This entails pioneering innovative, modular solutions that seamlessly integrate software, hardware, and human-robot interactions.

In essence, we're not just streamlining operations; we're crafting an environment where every interaction, from software interfaces to physical tasks, fosters efficiency, satisfaction, and excellence.

Key job responsibilities

• Establish KPIs to track impact of programs on associate and operator experience, including cost savings, deployment efficiency, and scalability

• Prioritize actions across stakeholders, develop a clear RACI to drive accountability, and ensure focus on the highest value activities

• Partner with leaders and engineers across AFT, ACES, Amazon Robotics and Operations to deliver new and innovative products to the customer fulfillment network

• Work with stakeholder teams to determine the appropriate escalation, review process, and resolution for delivery blockers

• Develop and implement standard operating procedures, performance metrics, and feedback mechanisms

• Own complex planning, resource balancing, and financial modeling for engineering initiatives and programs

• Up to 25% travel expected

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Experience Design

AFT’s Experience Design team shapes and simplifies the fulfillment center experience by delivering inclusive solutions that work for everyone, from the screen interface to the larger ecosystem in which our products are used.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Bellevue, WA, USA

Basic Qualifications

• 7+ years of working directly with engineering teams experience

• 5+ years of technical product or program management experience

• 3+ years of software development experience

• 5+ years of technical program management working directly with software engineering teams experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.