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T-Mobile USA, Inc Sr Product Managers - Fixed Broadband in Bellevue, Washington
Career Band: L07 Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Position summary T-Mobile is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Sr Product Managers - Fixed Broadband located in Bellevue, WA will lead teams to deliver exceptional customer experiences across multiple platforms. Position duties and responsibilities include, but are not limited to: Partner with architects, engineers, and researchers to scale the business and create a different customer experience for T-Mobile Home Internet. Develop the vision for products with a primary focus on Salesforce.com that serves T-Mobile's business customers. Champion the best customer experience for the product through research and testing. Create the product roadmap and manage the backlog. Work with cross functional teams to determine feasible solutions and proactively mitigate potential roadblocks, driving end-to-end technical delivery. Build relationships with teams responsible for the deliverables supporting the product and will support/drive go-to market activities as needed. Drive end-to-end delivery of Products and Salesforce.com featuring moderate to high-level of complexity and scope that includes creating, managing, maintaining, and communicating product requirements and roadmap and initiating and managing supporting projects. Leverage customer insights for product vision, strategy, roadmap, priorities. Recommend product feature sets or technical improvements to improve customer experience. Dedicate time to customer issues to build deeper empathy and understand their needs and priorities. Work with stakeholders and will follow the enterprise process to secure and maintain product funding. Communicate, influence, and sell ideas at the Director level and below. Recommend product feature sets or technical improvements to improve customer experience. Generate and maintain dashboards and reports that track product health and success metrics, technical KPls. Accountable for product quality and performance in the production environment. Accountable for product team response in event of critical or high impacting defects, including communications to stakeholders at all levels. Develop positive working relationships with many technical and non-technical teams, including Care, Marketing, T-Mobile for Business, P&T, accounting, Legal, Finance, and more. Work with outside partners and other third parties to develop products. Telecommuting is permitted, but applicants must live within a reasonable commuting distance. Skill requirements: Collaborating with internal teams to work on product requirements and works on specific features, improving them, and creating new ones based on research work and Salesforce product knowledge. Creating, maintaining, and adjusting the product-line-level strategy and production schedules using JIRA and JIRAALIGN. Collaborating with development, engineering, and quality assurance teams to assure that the right customer problems are being solved using Apex, Force.com custom development, triggers, controllers, JavaScript and Java programming language. Generating and maintaining dashboards and reports that track product health and success metrics, technical KPIs using Salesforce and Tableau knowledge skill set. Experience wi