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Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible.

Amazon is seeking an exceptional AMXL Operations Center Manager who will be part of a start-up group that’s defining and building cutting-edge products and service capabilities supporting Amazon’s current and future delivery initiatives. Come join the team and help us make history!

As AMXL Operations Center Manager you will be responsible for managing significant operational and service growth across our European operations as well as implementing standardized process and quality for our Amazon two-person / special handling delivery service “AMXL”.

Key job responsibilities

• Create metrics, performance dashboards to measure carrier health and potential

• Drive root cause analysis

• Analyzing and identifying potential business opportunities

• Engage with cross-functional teams for implementation of project/program requirements

• Managing multiple projects simultaneously

• Communication at all levels with the ability to present information professionally & concisely with supporting data

• Supervising a team of data analysts

About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Basic Qualifications

• Experience in team management

• Experience in program or project management

• Experience working cross functionally with tech and non-tech teams

• Experience delivering cross functional projects

• Experience in supply chain

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

• Experience in data mining, data management, reporting, and SQL queries

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.