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Job Family: Customer Services

Req ID: 418342

Siemens Digital Industries Software

Let's make the difference together!

Meet the team - Video

Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens has invested heavily in software companies (circa $11 Billion) to become the world leader in the Digital Revolution for Industry. It has a unique position in providing software to manage all four disciples – Mechanical, Electrical, Electronics and Software. Also, working with a sister Siemens company, can provide all the control electronics and drives to provide a complete factory automation solution.

We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Please visit https: https://www.siemens.com/plm .

About the Role

As a Teamcenter Application Support Engineer you will responsibility for providing exemplary technical support to our customer base, solution partners and internal professional services teams. You will serve as the main point of contact for customers, typically liaising with Teamcenter system administrators through channels such as Microsoft Teams, telephone, and email, ensuring prompt and effective resolution of support tickets.

Area of Responsibility .

• Support Case Resolution: Handle incoming support cases from customers, analyzing their problems and providing timely solutions or workarounds that meet their needs. Collaborate closely with our global software development organization and customer care teams to address customer issues efficiently.

• Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.

• Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, leveraging your expertise to resolve difficult problems effectively.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.

• Analytical mindset with the ability to diagnose and troubleshoot technical issues effectively.

• Collaborative & communicative mentality, as well as analytical thinking, are traits we value.

• Able to work effectively in a team with multiple nationalities and cultures.

• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.

• An ability to prioritize business-critical (escalated) issues.

Your Qualifications & Experience

• Degree in Computer Science, Mechanical Engineering, Mechanical Design and/or professional experience

• Experienced as a Teamcenter architect/consultant, support engineer or system administrator would be advantageous.

• Sound knowledge of operating systems, databases (Oracle/MS SQL) and PLM software.

• Excellent English skills (both written and oral)

• Additional European language skills are an advantage, but not a requirement.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens. Making real what matters

If you want to make a difference – make it with us

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