Job Information
Witham Family Hotels Housekeeping Manager in Bar Harbor, Maine
Are you ready to dive into a sparkling new career? The Atlantic Oceanside Hotel and Event Center is on the lookout for a Housekeeping Manager extraordinaire to join our team!
As our Housekeeping Manager, you'll be the master of cleanliness and the guardian of guest satisfaction. Your superpower? Ensuring every corner of our hotel is spotless and welcoming. You'll lead a team of cleaning champions, inspiring them to shine brighter than the Atlantic Ocean at sunrise.
We need an effective communicator who can chat, listen, and share ideas like a pro. You should be a self-starter, always on the move and ready to tackle tasks without waiting for instructions. As both a team player and leader, you work well with others and know how to lead by example, seeing solutions where others see challenges.
Excellent customer service skills are a must, making our guests feel at home. You need to be able to juggle multiple tasks efficiently and stay calm under pressure. Integrity and follow-through are crucial, ensuring you complete tasks as promised.
We are a family-owned independent resort, committed to providing a haven of hospitality and relaxation by the waterfront in Bar Harbor. Recognized as one of the Best Places to Work, we prioritize fostering an inclusive workplace where your support and collaborative spirit can shine.
Work in the serene ambiance of Bar Harbor, surrounded by breathtaking waterfront views! Join a hospitality team that values assistance, teamwork, and ensures your success in this integral role. Explore opportunities for professional growth within our expanding resort family.
We are an equal opportunity employer, and we believe that our strength lies in our differences.
You will be working your magic on a full-time year-round basis. Your schedule will average 40 hours a week. Weekends and holidays are a must. The starting out rate is $1,250 per week.
What you may not know is that we also have amazing benefits and perks:
• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
• Health Insurance – multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
• Dental And Vision Insurance - Our dental plan is amazing - you get up to 4 cleanings a year and so much more. We pay 80% of the cost. We have recently added Vision Insurance to our benefits plan, as well!
• 401(k) plan – up to 4% match.
• End of Season Bonus.
• Heating savings program in partnership with Irving - save on heating oil and propane.
• Core Values Program – earn points for branded swag!
• Life insurance and Accident, Death & Dismemberment policies – we cover the first $10,000, with additional voluntary coverage available.
• Short-term disability at no cost.
• Referral Bonus – up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
• Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala – an annual event that recognizes YOU!
Here are some more details:
Essential Duties:
Providing exceptional service to guests.
Daily inspection of rooms and public areas to ensure compliance with department standards and guest expectations., i.e checks all vacant rooms each day to ensure cleanliness standards are being met, (last check for “ First Impression” – drapes, beds & skirts, chairs, lamps, towels, toiletries, carpet, halls are clear of equipment and trash, etc.).
Assists in performing Room Attendant duties per staffing needs.
Completing daily forms as needed, i.e. status changes, performance log, accident reports, housekeeping logs with times, averages, etc.
Ensuring housekeeping equipment is in good working condition, i.e. carts, vacuums, mops, etc.
Maintenance of hotel Lost and Found program.
Supports the hotel in achieving high performance levels in service and profitability.
Responds to guest concerns or complaints in a timely and courteous manner.
Supports a culture that promotes high employee morale and performance.
Ability to effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback.
Other tasks as directed or needed.
Responsibilities:
Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
Oversee the housekeeping department, housekeeping budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests.
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Responsible for managing housekeeping shift schedules to ensure effective coverage.
Flexibility Required:
- Must be able to work flexible shifts as needs change based on volume of business.
Skills Required:
Solid leadership, decision making, and problem-solving skills.
Team-oriented focus.
Excellent verbal and written communication skills.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Ability to multi-task.
Excellent organizational skills and attention to detail.
Ability to work in a fast-paced environment.
Ability to communicate efficiently and respectfully with others.
Education and Experience:
High School diploma and/or equivalent work experience preferred.
Prior experience working at a hotel or in a housekeeping department is essential and required.
Three years of supervisory experience with a focus on customer service is required.
Physical Demands
Physically demanding job that requires prolonged periods of walking, standing, bending, lifting, carrying, twisting, kneeling, climbing, balancing, stooping, crouching, crawling, reaching, and working.
Must be able to lift up to 50 pounds at times.
Ability to perform repetitive motions, to reach, handle, grasp and communicate.
Manual dexterity to clean efficiently, make beds, and perform other related tasks.
Performance Measurement
90 Day performance review, annual performance review, attendance, productivity, feedback from others, etc.
Apply Now and enjoy the stability of a full-time, year-round impeccable position with breathtaking ocean views!