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The Microsoft Cloud for Industry team is looking for a passionate and innovative Senior User Researcher to craft our growing UX research practice for our Cloud for Retail product team .  We are a diverse team of researchers that come from various research backgrounds that include academia and applied product design. We value collaboration and individuality and are eager to share best practices and new trends with each other as we evolve our research practice.  

As a member of the Industry Cloud Design Studio, you'll be working on the cutting edge of enterprise cloud and AI applications, working with Microsoft product teams and external partners to define and execute high-quality experiences built on the latest Enterprise Cloud technology.  As a Senior Researcher in this space, you’ll play a critical role in ensuring product-user fit, clarifying breakthrough opportunities, identifying risks, implementing & evangelizing UX best practices, and empowering your colleagues to do the same.  You will also be an active member of the Microsoft generative AI UX research community, leveraging the latest methods and contributing to best practice.

You will build a deep understanding of users and market and conduct analyses in a fast-paced environment. You’ll have experience conducting a variety of analyses in different situations, from exploratory analyses to generative hypotheses to driving UX health metrics that shape product experience. You’ll influence change at all stages of product development by delivering exciting oral, written, and visual presentations about your insights. Your primary job as an advocate for our users is to help the product team understand what would make a user’s experiences natural, useful, and delightful. 

Responsibilities

The ideal candidate will have experience in conducting research in a complex technology domain and a passion for understanding needs of users across a wide range of technical abilities.  A big part of this role will be helping change organizational culture – ideal candidates will be energized and find meaning in mentoring and achieving impact through others. 

Responsibilities:

• Work closely with multidisciplinary product teams to identify high-impact opportunities for User Research in the rapidly growing enterprise cloud and retail AI spaces and translating those opportunities into a comprehensive UX research program. 

• Conduct a mixture of qualitative and quantitative research activities to inform product design. 

• Communicate your insights in a clear, concise, and visual (when appropriate) manner to key stakeholders and drive meaningful action based on those insights. 

• Scale your impact through research coaching, enablement, and evangelizing best practice. 

• Contribute to evolution of standards for enterprise user research practice in partnership with other Microsoft researchers. 

Qualifications

Required Qualifications: * *

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience

• OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

• OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience

• OR equivalent experience.

• 5-8 years of experience conducting product design research  

• 4+ experience applying a wide variety of design research methodologies including, but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, scorecards, competitive reviews, and surveys 

• 4+ years experience driving User Experience outcomes in product through deep collaboration with product teams.

• Experience managing own projects and research plans. 

• Experience with UI design best practices and agile software development 

Other Requirements

 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience

• OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience

• OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

• OR equivalent experience.

• 3+ years relevant domain experience within technology sector.

• 3+ years experience in research methods impacting both product direction and detailed experience design.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .