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Job Information
Conduent Senior IT Operations Analyst in Bangalore, India
Responsibilities:
Support the EAS solutions hosted on-prem and on the cloud
Implement standardized processes across teams
Participate in major incident resolution
Drive process optimization
Improve operational metrics
Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
Remain flexible to changes in priorities with the ability to multi-task
Technical Skillset:
Experience in Incident Management or Problem Management
Knowledge of ITIL processes
Excellent troubleshooting skills
Ability to multi-task, prioritize conflicting demands
Exposure to cloud technologies
Exposure to multiple industry standard ticketing tools
Qualifications :
A University or college degree in a relevant discipline.
ITIL Certification
5+ years’ experience in Application Support
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