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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Cloud Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

Working at NTT

• 4-8 years of proven experience in managing public cloud environments, particularly with platforms such as AWS, Azure, or Google Cloud Platform.

• Managing and maintaining the cloud infrastructure to ensure optimal performance, availability, and scalability.

• Implementing and overseeing cloud security measures, including identity and access management, network configurations, and data protection.

• Monitoring cloud services and resources, analyzing system performance, and making recommendations for improvements.

• Automating cloud operations and workflows using scripting languages and automation tools like Terraform, Ansible, or AWS CloudFormation.

• Strong knowledge of cloud services, architectures, and deployment models.

• Proficiency in using cloud automation and orchestration tools.

• Experience with scripting languages (e.g., Python, PowerShell).

• Solid understanding of network architectures and data security protocols.

• Assisting with the deployment and management of applications in the cloud.

• Collaborating with IT and development teams to integrate cloud management with existing processes and tooling.

• Handling the backup and disaster recovery processes and ensuring that data integrity and availability are maintained.

• Providing technical support and training to team members on cloud-related topics.

• Staying updated with the latest developments in cloud computing and introducing innovative cloud solutions and practices.

• Good English language skills, written and spoken, with strong communication and interpersonal skills with ability to influence without authority

• Ability to learn quickly and work under pressure, with attention to details.

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.