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CUSTOMER SERVICE SPECIALIST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience.

Roles and Responsibilities :

• Deliver an extraordinary customer experience by providing our Distribution partners with world-class customer service.

• Create revenue by building relationships and quantifying orders through daily tasks, such as, creating quotes, processing, and expediting orders and worklist functions.

• Follow-up on Special Price Requests.

• Communicate with Distributors via various channels such as telephone, email and chat to assist with real-time needs to propose options and solutions.

• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.

Skills

Education: Any Graduate (10+2+3)

Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback

Strong verbal, written, and presentation skills

Proven ability to initiate, organize, and complete multiple tasks in a timely manner

Demonstrates ability to share creative and new ideas

Consultative selling experience desired

Competencies

Building Effective Teams

Managing and Measuring Work

Motivating Others

SET : Strategy, Execution, Talent (for managers)

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:

Bangalore, KA, IN, 560076

City: Bangalore

State: KA

Country/Region: IN

Travel: None

Requisition ID: 127168

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.