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operations support.

• baltimore , maryland

• posted june 11, 2024

job details

summary

• $23.99 - $24 per hour

• temporary

• bachelor degree

• category management occupations

• referenceAB_4551748

job details

Our client is seeking a dedicated and highly organized Operations Support professional to join the Institutional Securities Group Product Operations (ISGPO). This division plays a critical role in ensuring the correct settlement and recording of millions of transactions daily, identifying and mitigating operational risks, developing strong client relationships, and partnering with technology to maximize IT and e-solutions. The successful candidate will work within the Derivatives Client Service Group, interacting extensively with clients, colleagues, and the global sales force to ensure accurate futures settlement figures and provide exceptional client service. Responsibilities: Serve as a primary contact for the client's top revenue-generating clients regarding operational issues across various products and operations functions. Develop and enhance client relationships by delivering superior client service and maintaining exceptional levels of communication. Navigate the organization effectively to resolve complex, business-critical issues, coordinating with senior stakeholders within Operations and the Business Unit. Demonstrate strong product skills within Clearing Operations and maintain product literacy across other business areas. Contribute independently to automation and enhancement initiatives aimed at improving efficiency and control. Act as a change agent by driving strategic direction and improvements in Clearing, Client service, Reconciliation, and Control functions. Proactively identify and close control gaps, ensuring adherence to the existing control framework through regular review and updates of procedures, checklists, and reports. Collaborate effectively across various infrastructure groups to drive client solutions. Participate in client pitches alongside the Sales team, and conduct client visits to foster strong relationships. Enhance process improvement ideas and implement automation opportunities for client business. Stay informed about current and upcoming product and industry-specific initiatives. Provide high-quality, value-added insights to key clients. Demonstrate excellent communication skills and build strong relationships across global departments. Adapt to regulatory and industry changes effectively.

salary: $23.99 - $24 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

Serve as a point of contact for client's top revenue generating clients for operational issues across products and Ops functions.

• Develop and enhance client relationships by providing exceptional levels of client service.

• Expertly navigate the organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.

• strong product skills within Clearing Ops but product literate across other businesses

• Can contribute independently to automation or enhancement initiatives

• Be a change agent and drive the direction of the group strategically by improving the efficiency and control aspects of Clearing, Client service, Reconciliation and Control functions

Skills

• Business operations

• Operations

• Systems Support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

ES

eena singh

• +1 555 555 5555 (tel:+1 555 555 5555)

• eena.singh@randstadusa.com