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Worldwide Learning Project Manager - RCC

Austin,Texas,United States

Corporate Functions

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Worldwide Learning Project Manager to help us do extraordinary things. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the Regional Learning Leader in coordinating internal/external learning activities, maintain and drive for learning projects updates, and conducting training and coaching review through data analysis and feedback.

Description

In this position, you will have the opportunity to join an amazing, robust, and agile team responsible for supporting our extraordinary Apple Retail Contact Center teams. As part of the larger RCC organization, our Regional Learning team acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our employees and external partners alike. Apple has an exciting, high performance culture. If you are results driven, a self-starter, and ready to “Think different," come join us. The project manager role will also contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn. In addition, they will demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• Familiarity with learning and development principles, such as the Kirkpatrick Model of Evaluation and Bloom’s Taxonomy.

• 7 years of experience managing projects, preferably in a training and development or educational setting.

• Experience creating and managing project workflows and timelines, leveraging collaboration tools such as Quip, Wrike, etc.

Key Qualifications

Preferred Qualifications

• Ability to manage multiple complex projects simultaneously and prioritize tasks in a fast-paced, ever-changing learning and development environment.

• Excellent active listening skills to understand stakeholder needs and concerns.

• Creativity in designing engaging and innovative learning experiences that cater to diverse learner needs.

• Adaptability to changes in project scope, priorities, and team dynamics.

• Demonstration of a commitment to continuous learning and professional development in both project management and training and development.

• Outstanding organizational and attention to detail skills to manage multiple tasks and ensure project timelines are met.

• Ability to think strategically and develop training and development programs that align with organizational goals and objectives.

• Experience in designing, delivering, and evaluating learning programs.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .