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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a visionary leader who will join our team as the VP, Segment – Mid Markets to set strategy and drive execution for the Mid Markets (MM) product segment. This includes engaging stakeholders to align on clear, actionable product strategies and priorities for the MM segment that will deliver optimal results for customers and Lumen. You will identify opportunities for improvement and incorporate new product features to best meet the needs of customers in the MM segment. This role is also accountable for clear and purposeful collaboration between segments and product owners.

The Main Responsibilities

• Complete accountability for the success and growth of the Mid Markets (MM) product segment including owning and driving a strong P&L.

• Set strategies and guide the product roadmap. Consider the overall business and ask questions like, do we have the right GTM strategy?

• Collaborate with product teams, sales, marketing, service delivery, and other key ecosystem partners to develop requirements, translate into PRDs, prioritize enhancements, and drive best in class product experience for customers.

• Responsible for creating product solutions and collaborating with cross-functional partners like GTM team on how to "productize" the solution.

• Define, monitor, and improve all key product segments metrics including, but not limited to, adoption, customer net promoter score (NPS), volume of leads, etc.

• Prioritize the product roadmap for the MM segment in line with market research, customer feedback, and ecosystem partners’ capacity.

• Actively monitor and analyze market research and trends to inform strategy and decisions for the MM segment, ensuring alignment with the latest industry developments and customer preferences.

• Evangelize the Mid Markets segment vision through innovation and delivery.

• Ensure clear communication between the Mid Markets segment and GTM & Business Operations functions for seamless working relationships.

• Lead the identification of and capitalization on emerging opportunities within the MM segment, fostering innovation to maintain a competitive edge and drive future revenue growth.

• Identify revenue growth opportunities within the segment and communicate potential overlap in opportunities with other segment leaders to drive alignment

What We Look For in a Candidate

• BS degree, preferably in Business or a related field.

• 15+ years of leadership or experience in the Mid Markets product segments.

• Proven track record of launching successful products in MM through a blend of technical, creative, business, and marketing skills.

• Superior communication, leadership, team building, and people management skills.

• Ability to prioritize among competing requests, requirements, projects, etc., while balancing customer needs with business priorities, and clearly articulate the rationale behind decisions.

• Versatile team player with demonstrated strong capabilities in communication - both oral and written - and presentation skills for all levels of audience.

• Ability to lead a team of high performing individuals, both people leaders and individual contributors.

• Experience and familiarity with SASE, Dark Fiber, Colo VPN, Enterprise Broadband, VoIP, Lumen Digital, M&P, and UCC products as they relate to MM.

• Looking for the general manager profile so experience as a GM is a strong plus

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$167,580 - $223,440 in these states: AR ID KY LA ME MS NE SC SD

$176,400 - $235,200 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$185,220 - $246,960 in these states: CO HI MI MN NC NH NV OR RI

$194,040 - $258,720 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335276

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

167580

Salary Max :

258720

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

10/19/2024