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We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

The Contact Center Team takes supporting the counties to the next level by deploying, managing and maintaining an AWS hosted solution for 31 of the 58 California Counties where over 1 million calls are connected to an agent each month for over 12,000 active agents. In addition to the regular maintenance and operations of the AWS Connect solution, the team continues to innovate and explore ways to further improve the technology utilized to better support and assist the counties in their day-to-day operations. Our team is on the cutting edge of AWS Connect solutions, often enhancing the system in ways that is spearheading the industry.

You Are:

A Full Stack Quality Engineering Specialist provides support mainly in the area of System Testing, but will also add value in another workstreams to support the goals of the Contact Center. Primary responsibilities will be in Test Planning, Test Management, Requirements Gathering, Regression Test Assessment, Test Script Development and Test Execution to validate enhancements and Defect resolution to a cross functional Contact Center solution with interdependencies with an Automated Integrated Eligibility System. In addition to all responsibilities as a Quality Engineering Specialist, a Full Stack Engineer on the Contact Center will also be asked to add value in other workstreams such as responsibilities as a Contact Center Support Technician: configuring and developing customized contact clows, monitoring and resolving tickets in level 3 queue within project defined SLAs, design and configure customized call flows based on input from stakeholder recommendations, and support third party applications (reporting, work force management, and quality assurance)

The Work:

With a client service focused mindset, all Contact Center Full Stack Quality Engineers should think about the counties first, the impact to the workers and end-user customers. All resources on the Contact Center team will also be asked to manage county stakeholder expectations, drive meeting and conversations with County Call Center Supervisors and address and provide updates to issues escalated to the project. Ultimately we should focus on the long term vision of the team as we continue to integrate our resources into other workstreams in a full-stack engineering mindset.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Basic Qualifications:

• Minimum of 5 years Testing complex automated web-based applications

• Minimum 2 years' experience leading large scale test effort while managing multiple stakeholders across different organization and external agency partners

• Minimum of 2 years’ experience as a Tester in software development in an Agile environment

• Demonstrated experience with continuous integration, including two of the following build/deploy/version control tools like JIRA and/or ServiceNow

• Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience

Bonus Points If:

• You have experience using Cyara and Selenium based automation frameworks

• You have experience with AWS Connect configuration management

• You have specific experience with State of California General Eligibility, Fiscal Interfaces, Contact Center

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $63,200 to $154,800

Colorado $63,200 to $133,700

District of Columbia $67,300 to $142,400

New York $58,500 to $154,800

Maryland $58,500 to $123,800

Washington $67,300 to $142,400

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.