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Incident Response Analyst / Merchant Services

Atlanta, GA

Hybrid

Contract

$53.09/hr - $59.82/hr

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Atlanta, GA (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months

Required Skills & Experience

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

What You Will Be Doing

• Monitor and assess incoming incident reports to determine severity and impact.

• Conduct initial analysis to identify potential root causes and impact on operations.

• Respond promptly to incidents according to established protocols and procedures.

• Collaborate with cross-functional teams to resolve incidents efficiently and effectively.

• Maintain detailed records of incident details, response actions, and resolutions.

• Generate incident reports and communicate status updates to relevant stakeholders.

• Escalate incidents to higher-level support or management as necessary.

• Collaborate with senior incident management personnel for complex or critical incidents.

• Participate in the development and implementation of preventive measures to mitigate future incidents.

• Contribute to the improvement of incident response processes and workflows.

• Stay up to date with industry best practices and emerging threats in incident management.

• Assist in the development of training materials and knowledge sharing sessions.

• Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success.

• Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change.

• Strong communications with the ability to articulate ideas clearly and concisely.

• Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience.

• Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables.

• Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors.

• Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

• Collaborate with client personnel in Business Execution.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Anthony DAurizio

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