Job Information
Barry Callebaut FM Sales Coordinator in Athens, Greece
FM Sales Coordinator
Location:
Athens, GR, 151 24
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the job:
We are looking for an organized, efficient Sales Coordinator to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Coordinator's responsibilities include tracking sales leads, coordinating quotes with sales contracts, maintaining price lists and trade terms, providing customer service, and managing customer accounts. The Sales Coordinator is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.
To be a successful Sales Coordinator, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills as well as being tech savvy.
The position is based in Athens, Greece.
Key responsibilities:
Answering customer inquiries, and following up with customers about their order status.
Support Sales Managers in the following sales tasks: Customer demand forecasting, Price List Management, Contract Management, solving pricing issues / invoice queries, actively manage aged stock list and push sales directly or through account team
Handle customer creation requests and enter sample requests in the CRM platform (SalesForce.com) and check that they have been executed in a timely basis
Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities
Understanding and monitoring main Sales KPIs and trends and liaising with Sales managers to develop sales strategies.
Supporting Customer Care department in creating and processing orders in a timely manner, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team
About you:
Diploma / Bachelor Degree in a economics/marketing/commercial subject or equivalent vocational education
Experience in a Sales Environment
SAP & CRM experience preferred but not a must
The ability to multitask and quickly switch your focus.
Computer literacy, IT skills, and typing skills.
Working knowledge of customer relationship management software and data analysis
Strong communication and interpersonal skills and dedication to customer satisfaction
Excellent time management and organizational skills and the ability to multitask and prioritize
Knowledge of sales practices and the most efficient customer service techniques
Ability to pay strong attention to detail
Fluent in English both written and oral
Fluent in local language (Greek)
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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