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::: {role="main"} ::: section Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at Blackspoke. Here you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At Blackspoke, people are our differentiator. As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Arnold, MO, or Springfield, VA.

What you will be working on: As the Cloud Operations and Customer Support Engineer, you will:

• Proactively manage and maintain cloud infrastructure ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

What you will bring to us (Must):

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT with a strong focus on cloud operations and customer support.
• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

What you will get:

• Joining a team of technology experts and partners in the same mission.
• A high-growth environment with plenty of opportunities to grow your career as the company grows.
• Owner and Leadership team that come from technical backgrounds so they understand the day-to-day challenges of the technical consulting world and can offer real-life solutions and guidance.
• A highly competitive benefits package that shows we want to hire the very best.

Location:Springfield, VA / Arnold, MO US Citizenship Required

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Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contactrecruiting@blackspoke.comfor more information.

This Organization Participates in E-Verify

This employer participates in E-V rify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Department of Homeland Security: 888-897-7781and E-Verify.gov ::: :::