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Why supply chain at Stryker?

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

What we want -

• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do -

The Loaner Coordinator will assist with processing transactions in order validation, order entry, resolving issues, and developing ad hoc reports. This role will support the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. Communicate directly with field operations, internal partners to pursue and resolve issues related to order requests above regular replenishment needs, backorders, allocation items. This role will also assist sales in set quotes and biologics cycle counting supporting our supply partners. This role is responsible for ensuring effective fulfillment of Loaner needs and drive a process which meets the needs of the business.

• Works in a fast paced, team-oriented environment that partners closely with other internal stakeholders to drive culture of customer excellence and operational efficiency.

• Act as primary interface between Hub team members to support fulfillment of daily Loaner needs for surgery demand.

• Effectively communicate to stakeholder's order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.

• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

• Provide support beyond standard hours as needed if order request volume and/or workload require additional time.

• Keep records of field operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Ensures that appropriate and accurate input has been entered into ERP system such that proper documentation for loaner kit movement (pick lists & packing lists) is generated.

• Communicate Loaner backorders in a timely manner.

• Any other tasks or assignments assigned by the Department Manager.

What you need -

• High School Diploma required; Bachelor's degree preferred

• Valid driver's license and good driving record

• 3+ years of customer service, data entry, account management, or relevant experience required

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.