Military Spouse Connection Jobs

Description We are in search of a diligent Help Desk Analyst II to join our team in the Managed Services industry, based in ANDOVER, Connecticut. This role offers a contract to permanent employment opportunity and primarily involves providing exceptional customer service, problem-solving, and maintaining strong interpersonal communications. You will be responsible for supporting software and technologies, and you will have the opportunity to collaborate with users and vendors effectively.

Responsibilities

• Provide support for various software and technologies including but not limited to Office365, Microsoft, Adobe, etc.

• Hold an Associate's or Bachelor's degree or equivalent in the IT field

• Exhibit strong interpersonal skills for effective communication with users and vendors

• Demonstrate a passion for teamwork, continuing education, problem-solving, and delivering exceptional customer service

• Show dependability and flexibility in managing tasks and scheduling

• Have experience with HP, HPE, Office365, Fortinet or similar security vendor, Cisco, and Citrix technologies

• Be well-organized, detail-oriented, outgoing, and well-spoken

• Utilize Active Directory skills in performing job functions. Requirements • Minimum of 3 years' experience in a similar role within the Managed Services industry

• Proficient in using Active Directory

• Ability to troubleshoot and resolve technical issues effectively

• Excellent communication skills, both verbal and written

• Proven experience in customer support and service

• Ability to work well in a team as well as independently

• Strong problem-solving skills and attention to detail

• Good understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

• Experience in data analysis and report writing

• Ability to prioritize and manage several milestones and projects efficiently

• Accepts feedback and is comfortable under pressure

• Demonstrated ability to meet deadlines. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .