Job Information
Iowa State University Technical Support Specialist in Ames, Iowa
Position Title:Technical Support Specialist
Job Group:Professional & Scientific
Required Minimum Qualifications:High School diploma or equivalent
Preferred Qualifications:Advanced degree in a technical field with experience in maintaining systems and applications.
Experience with HTML/CSS, JavaScript, PHP, SQL, XML, JSON, SOAP, and ReST/oData.
Experience with NetSuite or with similar ERP systems.
Knowledge of marketing automation tools, warehouse and inventory management software, Point-of-Sale (POS) systems, KPIs, and dashboards is beneficial but not required.
Job Description:
Join the dynamic team at the Iowa State University Book Store as a Technical Support Specialist, where your expertise will directly impact the seamless operation of a bustling academic retail environment. This role offers a unique opportunity to apply your technical skills in a diverse setting, assisting with a wide range of hardware and software issues, and serving as a critical resource for specialized knowledge. Enhance your career while contributing to the vibrant campus community at one of the nation's leading universities.
The Iowa State University Book Store is hiring for the Technical Support Specialist role which is responsible for providing routine technical support and troubleshooting to users for a broad variety of hardware and software. This role acts as a resource for specialized knowledge and may serve as the first tier of support.
The Iowa State University Book Store is a retail operation, open 7 days per week during fall and spring semesters. During summer semester, ISU Book Store is open 6 days per week. Along with other full-time bookstore staff, this position will serve as weeknight closer and Supervisor on Duty on a rotating schedule. Additional hours are required during peak seasons and special events. Working hours may be adjusted for night and weekend requirements to support a healthy work-life balance.
Example of Duties
• Pr ovides technical support and troubleshooting for various hardware, software, operating systems, equipment, and applications.
• Advises on hardware and software selection. Escalates cases requiring advanced capabilities.
• Utilizes enterprise support technologies.
• Provides first tier computer support, escalating more complex issues to senior technical staff.
• Installs hardware, maintains software, runs diagnostic programs as assigned.
• Performs routine backup of system and data files; performs restores as requested.
• Documents assigned systems and relevant procedures.
• Diagnoses technical problems via discussions with users.
Level Guidelines
• Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks• Works under relatively close supervision and receives guidance on new work assignments• Works on assignments which are routine in nature requiring limited judgment• Refers difficult or less routine issues to supervisor or higher-level staff for assistance• May provide guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program
Original Posting Date: June 11, 2024
Posting Close Date:June 30, 2024
Job Requisition Number:R14873
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.