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Program Manager, Medical Staff Services

Texas Health is seeking an experienced Program Manager, Medical Staff Services to join our team!

Is that you

Work location: Texas Health Allen, 1105 Central Expressway North, Allen, Texas, 75013

Work hours: Full Time, 40 Hours, Days

Position Highlights

· Department includes a part-time remote credentialist who manages all recredentialing and other services as required; there is also a part-time departmental administrative assistant.

· New bylaws and a new peer review policy have been adopted this year; work continues on conversion to a new software system to manage peer review.

· Program Manager participates in many hospital leadership activities including attendance at Leadership Council, retreats, and ambassador rounding.

Here’s What You Need

· Associate’s Degree required

· Bachelor’s Degree preferred

· 3 years Medical Staff Services or Credentialing experience required

Hospital experience highly preferred

· CPCS – Certified Provider Credentialing Specialist within 3 years required OR

· CPMSM – Certified Professional Medical Services Management within 3 years required

· Computerized processing and database management experience with the ability to work under pressure with frequent interruptions

What You Will Do

· Coordinate and process requests for applications and evaluate eligibility for application receipt according to bylaws. Upon receipt of a complete application, initiate the information collection, verification, and documentation process per established policies and procedures. Forward completed applications to supervisor as required. Enter or post requested privileges in database. Provide statistical information on the credentialing process by accurately recording start and complete dates. Manage and maintain accurate and up-to-date computerized database and credentials files for all appointees as assigned. Provide follow up support to new practitioners as needed.

· Serve as a resource and content expert regarding medical staff bylaws, rules and regulations, policies, and processes for medical staff, administration, hospital staff, and corporate personnel.

· Serve as a resource and content expert regarding medical staff bylaws, rules and regulations, policies, and processes for medical staff, administration, hospital staff, and corporate personnel.

· Monitor the reappointment and elevation processes from initiation to completion according to established policies and procedures. Ensure timely completion of reappointment and elevation application process, renewing of privileges, and review by supervisor.

Prepare agendas for committees/division meetings in collaboration with supervisor as well as other staff members who may need to be involved. Make other preparations for the meeting including reserving a room, ordering food, and sending notifications. Attend meetings, document accurate minutes, and follow up as appropriate. Work with supervisor to prepare annual report to the Medical Board and conduct election of new officers. Review and update privilege request forms as needed.

· Serve as a resource for hospital staff, physicians and their office staff in relation to Medical Staff activities.

· Perform additional duties that are temporary in nature due to business needs including development of credentialing criteria for new privileges, processing requests for additional privileges, responding to both internal and external customers requiring reports or information, and special projects.

· Meet with physician and review the Orientation Handbook, Medical Staff Rules and Regs and Bylaws. Assist with setting up CareConnect training, MUSE training, tour of hospital and introduce to staff, nursing and physicians, getting badge and access to secure areas.

· Meet with Quality and Patient Safety managers to review KPIs and RCBs specifically using order sets etc.

· Is available to members of the medical staff as an avenue to voice issues or concerns they may have with hospital operations. Responds timely and appropriately to inquiries. Forwards issues as well as recommendations for improvement to hospital administrative team

Texas Health Allen has served the local community and surrounding areas of Collin County since 2000. We’re an 88-bed, acute-care, full-service hospital providing exceptional care to Allen, Lucas, Fairview, McKinney, Melissa, Wylie, and the surrounding cities. We specialize in robotic and minimally invasive surgery, advanced cardiology and electrophysiology services, orthopedic and spine services, and comprehensive women’s and infants’ care. Plus, we’re an Accredited Chest Pain Center and STEMI receiving facility with more than 500 physicians practicing in more than 25 specialties. Texas Health Allen is a Joint Commission-accredited Gold Seal Certified Chest Pain facility, Level II Maternal, Level II NICU, Chest Pain Accredited, a Breast Imaging Center of Excellence and a Pathways to Excellence-designated hospital. You belong here.

Additional perks of being a Texas Health Employee

· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits.

· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

· Strong Unit Based Council (UBC).

· A supportive, team environment with outstanding opportunities for growth.

· Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.