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Description

Are you a service 'champion' who looks to improve and deliver personalized service based on individual customer needs? Robert Half is seeking dedicated Customer Service Representatives to support our clients in the Albany area. In these fast-paced office settings, the Customer Service Representative will be responsible for receiving and placing telephone calls and maintaining solid customer relationships by handling questions and concerns with speed. Customer Service Representative will have excellent communication abilities and strong data entry skills. This position also may require research skills to troubleshoot customer problems. The accomplished Customer Service Representative will have a minimum of one-year experience in a call center and proficiency in data entry, excellent phone and customer service skills, a compassionate demeanor, strong attention to detail, and the ability to multitask with constant interruption.

Job Responsibilities:

• Respond to Inquiries: Address customer inquiries promptly and professionally via phone, email, or chat, providing accurate information and assistance.

• Problem Resolution: Identify and resolve customer concerns, aiming to achieve a satisfactory resolution while adhering to company policies.

• Product Knowledge: Develop a deep understanding of our products/services to effectively assist customers and provide appropriate recommendations.

• Order Processing: Process customer orders accurately, ensuring timely delivery and keeping customers informed about their order status.

• Record Keeping: Maintain detailed and organized records of customer interactions, transactions, and feedback in the company's CRM system.

• Communication: Communicate with other departments to ensure seamless customer experience, sharing feedback and collaborating on solutions.

• Quality Assurance: Participate in quality monitoring programs to ensure adherence to service standards and continuous improvement.

• Feedback Loop: Relay customer feedback and insights to relevant teams for product/service enhancement and process refinement.

• Customer Education: Educate customers about product features, usage, and best practices to optimize their experience.

• Up-Selling/Cross-Selling: Identify opportunities to promote additional products/services that align with customer needs.

  Requirements

• Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and colleagues.

• Empathy: Ability to understand and empathize with customer concerns, maintaining a positive and patient demeanor.

• Problem-Solving: Strong analytical skills to identify issues and provide practical solutions while adhering to company guidelines.

• Adaptability: Flexibility to handle various customer scenarios and adapt to changing priorities.

• Product Knowledge: Quick learner with the ability to grasp complex product details and convey them clearly to customers.

• Time Management: Efficiently manage tasks and prioritize customer inquiries to ensure timely responses.

• Team Collaboration: Collaborate with team members and cross-functional departments to deliver a cohesive customer experience.

• Computer Proficiency: Familiarity with standard software applications and ability to navigate CRM systems.

• Stress Management: Maintain composure in high-pressure situations and manage customer escalations calmly.

• Customer-Centric Mindset: Dedication to providing exceptional customer service and exceeding customer expectations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .