Job Information
Industrial Staffing Services Inc dba Equiliem Social Worker in Albany, New York
Social Worker - Duties Description
The Social Worker is responsible for the oversight of surveillance of Adult Care Facilities in accordance with State laws, regulations, and codes; as well as the investigation of ACF complaints. They will develop, modify, and implement State health policy regarding the delivery and oversight for residents.
The Program for Adult Care Facilities is responsible for triaging and assigning written and/or verbal complaints received by the Department concerning both licensed and unlicensed adult care facilities. Complaints are triage on intake and assigned a level of severity that determines the timeframe in which the complaint is investigated. All relevant information provided is entered into a computerized centralized complaint and incident tracking system and assigned to one of the Department's four regional offices for investigation. The results and findings of each investigation are then documented in a secure database.
Minimum Qualifications :
- Must be licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or must possess a Bachelor's degree in Social Work and one year of post bachelor's experience in Social Work.
- Must have excellent telephone, listening and written communication skills.
- Must have working knowledge of all Microsoft Office products and experience with complex data entry systems.
- Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders.
- Must be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.
Responsibilities : This incumbent will be responsible for receiving complaints and triaging them to the appropriate regional office, other programs, or state oversight agency as applicable.
Functions include:
- Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns.
- Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt.
- Contact complainants to obtain additional information if necessary.
- Prepare and send correspondence to complainants regarding the disposition of their complaint(s).
- Respond to general inquiries regarding the complaint process.
- Participate in process improvement activities including daily case review.
- Assist with Management Reports.
- Participate in training and continuing education activities.
Scheduling:
The program is staffed from 8:45 AM to 4:45 PM Monday through Friday, excluding holidays. Complaints made after hours are retrieved from a voicemail system the following morning. The voicemail system is also checked twice during weekends and holidays. Complaints received after hours or on holidays that have been determined to be of an emergency nature are immediately referred to the regional office contact person for prompt follow-up.
Weekend/Holiday Requirements:
Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities:
- Retrieve voicemail messages.
- Triage and record relevant information retrieved during weekend or holiday hours.
Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
Benefits offered to our workers include the following:
- Medical Insurance
- Vision & Dental insurance
- Life Insurance
- 401K
- Commuter Benefits
- Employee Discounts & Rewards
- Payroll Payment Options
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly