Job Information
AIG Telemarketing Executive in 01 to #14, United States
Join us as a Telemarketing Executive to play an influential role in driving sales growth.
Make your mark in Telemarketing
Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.
How you will create an impact
To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers.
To upsell/cross-sell the company’s products and services proactively when opportunity arises.
To understand customer’s needs and make appropriate product recommendations.
To achieve Key Performance Indicators including sales, quality and operational standards.
Consistently maintaining our highly ethical and professional approach to all current and prospective clients.
To resolve customers’ problems, feedback and complaints by applying appropriate skills.
To feedback customer’s concerns to Team Manager for improvement.
To maintain amicable working relationship with Call Center colleagues and business partners.
To assist ad hoc initiatives / projects when required by management.
What you’ll need to succeed
Prior telesales and/or call center experience.
Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply.
Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.
Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude.
Knowledge of Call Centre Systems & MS Office.
Bilingual in English and local second language preferred.
Highly motivated and results driven.
Excellent interpersonal skills and customer service mindset with positive attitude.
Enjoy benefits that take care of what matters (SG Telemarketing Executives only)
5-day office hours work week excluding weekends and public holidays.
12 months contract, renewal yearly subject to performance.
Remuneration includes Monthly Basic + KPI Achievement Incentive + Commission + 1 month completion bonus.
Full range of full-time benefits including medical, hospitalization, include Time off for Volunteering, Family Care Leave and Marriage Leave and much more.
Full classroom training provided covering Skills, product, systems and processes.
Track record of career development and lateral movement to Claims, Underwriting, Product and other GI functions.
Ready to accelerate your career? We would love to hear from you.
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Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
TH - Other
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Asia Pacific Insurance Pte. Ltd.