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You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems.

Your Role

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Your Responsibilities

• Field incoming help requests from end users via both telephone, e-mail and ticketing system in a courteous manner.

• Resolve problems in response to customer/system reported incidents via trouble tickets.

• Setup and configure requests together with customer(s).

• Prepare error diagnostics and detailed problem descriptions for escalation and handover.

• Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

• Other one-time tasks assigned by Manager

Your Skills and Experiences

• Investigative nature, able to discover the problem of the customer, partner or stakeholder.

• Skilled with M365 and Active directory (Office, Teams, One Drive, Intune, Active roles, etc.)

• Highly focused, with high interest in solving problems using existing / new technologies.

• Keen attention to detail with demonstrated ability to understand the big picture.

• Proactive, efficient, customer-focused and able to work under pressure with tight timelines.

• Effectively and efficiently manage multiple assignments and competing deadlines with minimal supervision.

• Ability to interact with different countries, cultures, clients (internal and external).

• At least 2-3 years of technical support experience.

• Good communication and presentation skills.

• Excellent English language skills, both written and spoken.

• Optional Multi language Spanish, German, French

• Experience in logistics- or transport business is preferred.

• Must be willing to work in a hybrid environment (office is based in Pasay City - Four Ecom Center)

• Must be open to shifting schedules.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.